Provides administrative support such as verifying and/or scheduling shipping dates, scanning cases, and
serving as liaison to other departments.
Timely communicates with dental offices to advise customers of changes to shipping dates and/or to verify
updates case boxes, applicable work order/case tracking system (i.e., dl+), and applicable customer
management system to reflect changes in shipping dates.
Creates modeless case pan; coordinates with digital team for model printing.
Monitors production flow and understands effects of production issues on shipping dates; schedules new
shipping dates as necessary.
Monitors rush case flow to ensure cases with impending ship dates are completed on time; coordinates with
management and call center staff to ensure completion of rush cases.
Informs next work shift team of important production updates, including necessary management team.
Ensures cases contains rx photos; prints rx photos and locates case in order to combine materials if
needed.