*about the role*:
*grade level (for internal use)*: 09
s&p global corporate
*the role*: business analyst ii (salesforce support)
*the location*: mexico city (2 days onsite a week santa fe)
*what's in it for you*:
in this role, you will be working with a team of enthusiastic members supporting our salesforce and otc technical solutions and guiding our business partners & end users with industry best practices, solution design, & creating long term value to our customers.
*the key responsibilities are*:
support s&p global's critical crm system for continuous excellence in commercial operations.
work with end users, product owners, and development teams from our order-to-cash tools, salesforce, and entitlements teams.
engage with stakeholders and understand requirements for issue resolution
be an active member of a technical support team and manage the resolution of critical incidents
assist in creating comprehensive technical documents
effective execution of month-end close process through collaboration with various stakeholder groups and mitigating impediments as necessary
supervise activities between resources, and facilitate smooth workflow for service delivery
build knowledge base articles, playbooks, documentation
identify opportunities for functional improvements and enhancements to maximize the effectiveness of available technology
monitor user feedback and areas of concern; engage with scrum team and product owner for suggestive areas of improvement
be up to date with current field practices to enhance service standards and delivery
understand end-to-end solution and integrations in the overall architecture
remain knowledgeable of current technology and carry out research to identify new trends that can be used to achieve maximum results
(basic qualification)
*what we are looking for*:
should have total experience of 3+ years
should have at least 2 years' experience working with salesforce and/or on a technical support team in a related field.
basic understanding of agile best practices
good understanding of development environments and testing processes
proficient english communication skills (verbal and written) and be able to articulate the problems and provide comprehensive solutions
bachelor's degree or master's degree in engineering or equivalent
excellent team player & interpersonal skills
experience collaborating with clients on business process enhancements
*preferred qualification*:
knowledge of zuora or cpq or other otc applications will be an added advantage
knowledge of salesforce application will be an added advantage (some combination of opportunity management or quote management implementation knowledge is a plus)
what's in it for you?
*our mission*:
advancing essential intelligence.
*our people*:
*our values*:
integrity, discovery, partnership
throughout our history, the world's leading organizations have relied on us for the essential intelligence they need to make confident decisions about the road ahead.
we start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
*benefits*:
we take care of you, so you can take care of business.
we care about our people.
that's why we provide everything you—and your career—need to thrive at s&p global.
*our benefits include*:
*health & wellness*: health care coverage designed for the mind and body.
*flexible downtime*: generous time off helps keep you energized for your time on.
*continuous learning*: access a wealth of resources to grow your career and learn valuable new skills.
*invest in your future*: secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
*family friendly perks*: it's not just about you.
s&p global has perks for your partners and little ones, too, with some best-in class benefits for families.
*beyond the basics*: from retail discounts to referral incentive awards—small perks can make a big difference.
*global hiring and opportunity at s&p global*:
at s&p global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions.
our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent.
by valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
*recruitment fraud alert*:
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- equal opportunity employer
------------------------------------------------------- 20 - professional (eeo-2 job categories-united states of america), iftech* - middle professional tier i (eeo job group), swp priority - ratings - (strategic workforce planning)
*job id*: