Overview involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities. Responsibilities handle escalated or more complex issues coordinate team activities or those of agency contract staff support supervisor or manager activities support the design, review and implementation of processes and procedure responsible for the movement of packages and documentation within fedex facilities and/or customs/forwarders maintain customs documentation well organized and properly filed distribute relevant customs paperwork to appropriate fedex departments, customs raters, and forwarders as required receive customs releases and maintain adequate control as specified by customs regulations; scan all outgoing a.m. releases, ensure proper packages are going out and improperly scanned and stickered packages are not sent; and prepare in-bond transfers perform sorting, baggage support at airport and station, and retrieve air freight from carriers as required pull copies of awbs for overages to ensure adjustments may be required to perform other duties as assigned minimum requirements minimum education high school degree/equivalent good english skills minimum experience two (2) years of previous experience in international freight/cargo customs policies, procedures, rules, and laws preferred knowledge of airport and customs clearance procedures preferred forklift handling experience crt experience preferred minimum required skills ability to lift 70 lbs. (32 kgs) and to maneuver any single package weighing up to 150 lbs. (68 kgs) with appropriate equipment verifiable ability to capture data in different systems such as office - advanced excel - and wms / jda / egls (25/35 wpm), data entry and/or general office skills personable and good written and verbal communication skills driver's license general office skills and computer literate j-18808-ljbffr