Minimum 12-15 years of experience in working with oem or tier 1 mobile service providers carrying out responsibilities in network operation centreminimum 4-5 years experience in customer facing role. Presenting noc performance.experience of 4-5 years in managing team of 50+ engineersshould have strong knowledge and skill to handle customer technical/process related queries.working experience of b2b customer environment and its processeshigher understanding of telecom domain 2g/3g/lte/5g.hands on experience in technologies of tx -sdh, dwdm, otn network & operations is a must.managing fault management of transmission.should have basic understanding of mobile backhaul network on mpls, ethernet.experience working with customers to diagnose a problem, and work toward resolutionexperience in working on various vendor platforms nms/emss like huawei, alcatel, adva, ericsson, nokia etc.must have experience in transmission circuit provisioning and optimization activities.self- motivated and cool headed to manage customer escalation.develop and execute improvement actions to achieve slas.good understanding of change and problem managementstrong analytical and troubleshooting skills.able to easily communicate complex concepts and instructions to non-technical end-userspossess knowledge and understanding of network designs and conceptsneeds to have strong written and verbal communication skillsbilingual – spanish and english language proficiency is mustresponsibilitiesspoc for noc operations which include mainly tx,ran and technical help deskhandle customer escalations & expectations, prepare & execute improvement plan to meet the sla’sidentify scenario for knowledge transfer/competence building, track the progresssme for transmission network to ensure smooth operation.support service manager in sla/kpi mitigation or sign offbridge gap between noc teams and customer expectationsparticipate and contribute to governance meeting with internal and external stake holdersresponsible for postmortem reports, its review and action point implementation.achieve network kpi, suggestions for improvement.support automation implementation to bring efficiencylocation – mexico city. Mexicoeducation – btech in ece/cs/telecomcertifications - ccnaadvanced english
#j-18808-ljbffr