*join a team recognized for leadership, innovation and diversity*:
*technical job responsibilities*
- * *responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
- provides technical support to field engineers, technicians and product support who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, and/or complex software.
- reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.
- provides support to customer/users where the product is highly technical or sophisticated in nature.
- problem solving - problems are identified and solved using existing tech web information, utilizing mínimal imaginative problem-solving skills.
- change agent - look for ways to improve support processes. Drive initiation and follow through to implementation.
*leadership responsibilities*:
- * *develop a strategy that the team members can use to better reach a project’s goal.
- create and distribute reports to update the company on the team’s progress.
- assign and/or delegate tasks to team members and communicates clear instructions.
- determine the completion timeline and monitor progress to keep the project on track and on schedule. (product/project beta testing)
- manage the flow of day-to-day operations.
- motivating the team to achieve organizational goals.
- conducting training of new team members to maximize their potential.
- empowering team members with skills to improve their confidence, product knowledge, and communication skills.
- provides input on performance reviews.
Hybrid-li
*you must have*
- bachelors degree in engineering or related field
- minimum of 5 years of networks; bacnet, tcp/ip, routers, and switches, etc.
- minimum of 3 years of building management controls system installation, programming, and startup.
- experience in installing, commissioning, servicing, and troubleshooting building controls products.
- excellent customer service skills
*we value*
- experience in the building controls industry (hvac, bas)
- bacnet, modbus, lon protocols
- alerton certified engineer (ace) (preferred)
- experience with niagara framework
- microsoft certified technology specialist (mcts), sql server (preferred)
- understanding of virtualization technologies (microsoft & vmware) (preferred)
- understanding of direct digital controls (ddc) programming (preferred)
- excellent communication skills (english) - written and verbal
- strong microsoft office skills
*additional information*:
- * job id*:req443396
- * category*:customer experience
- * location*:av. Eje 5 norte number 990,mexico city,ciudad de mexico,02230,mexico
- nonexempt