Overview
600+ employees, 9 countries, and 1 mission - to amplify the voice of physicians globally.
that is where you come in. Helping unite physicians across the world to support better patient outcomes—and even save lives— is an incredible feeling. Join us!
what we’re about
* community: with 20+ years of tradition and innovation, our team has built the world’s largest online community of 1.3m medical professionals and a trusted network of leading industry partners - and we’re growing every day.
* innovation: our tech-first approach to the conventional worlds of physician engagement and rapid healthcare insights powers our ability to improve workflows in unique ways.
* collaboration: making an impact in healthcare is serious work, but that doesn’t mean we can’t have a good time while we’re at it. We laugh together, we don’t take ourselves too seriously, and we’re always trying to make our customers crack a smile.
what we\'re looking for
an account manager is responsible for managing a set of accounts & building strong long-term relationships. An account manager can be in charge of finding new business, be assigned prospects, given accounts, or a combination thereof.
key deliverables of the role
* build and maintain profitable customer relationships.
* meet sales target and revenue plans for defined accounts.
* identify business opportunities and create strategic sales plans to drive results and increase sales.
* define and review the success criteria with each client to ensure they are performing as expected on a regular basis.
* leverage sales management tools to track sales activities.
* represent the organization by interacting with established customers and developing new prospects in order to sell the organization’s products.
* apply a broad knowledge of the organization’s products to close sales and maintain relations with specifically identified customers.
* uncover and understand customer’s strategic priorities, buying motives, end user needs, office processes, and business operations.
* articulate added value in a dialogue with the customer while securing projects.
* understand customer’s business in order to position sermo’s products.
* effectively communicate and utilize multiple resources and tools to deliver a clear and concise sales message.
beneficial it skills
* ability to work with several operating systems, including windows & mac osx.
* advanced excel skills.
* microsoft office suite.
* e-mail management.
* digital calendars (outlook, google, etc.).
* instant messaging.
* video conferencing.
* cloud backup software (dropbox, onedrive, etc.).
* willingness to learn new technologies.
* sales force.
* complete and execute pre-call plans for all accounts in order to influence sales behavior.
* customer acquisition: prospect for new sales opportunities; move deals through the sales stages: bidding, opportunity management, handoff of the project, etc.
* drive funnel growth for all sermo products.
essential qualifications and experience required
* experience managing and closing complex sales-cycles.
* strong and demonstrated written and verbal communication skills.
* healthcare market research background strongly preferred.
* minimum of 3 years demonstrated experience in account/client management.
* bachelor’s degree required.
* strong communication skills to conduct client calls with all levels of leadership.
* proven track record of significantly growing accounts, attaining, and exceeding sales quotas.
* prospecting skills.
* can collaborate and influence in a “win as a team” environment.
* is a trusted advisor to the customers and colleagues.
* solution selling ability.
* planning and closing skills.
* ability to quickly develop customer relations at all levels of the organization.
* data analysis.
about
sermo turns physician experience, expertise, and observations into actionable insights for the global healthcare community. Engaging with more than 1.3 million hcps across 150 countries, the company provides physicians with a social platform and unique community that fosters impactful peer-to-peer collaboration & discussions about issues that are important to them and their patients. Sermo offers on-demand access to physicians via a suite of proprietary technology to provide business intelligence that benefits pharmaceutical, healthcare partners, and the medical community at large. To learn more, visit www.sermo.com
we are an equal opportunity employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status
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