Manager of financial operations - cash application/ar
position summary for the manager, financial operations – cash application & ar support at wwex group’s financial operations shared service center (ssc) in monterrey, mx. This leader is responsible for the day-to-day management and performance of a transactional operations team supporting cash application and ar support, driving operational excellence, team engagement, process innovation, and ensuring accuracy, compliance, and adherence to service level agreements.
responsibilities
* oversee all incoming payment streams (lockbox, ach, credit card).
* ensure accurate and timely application of payments and resolution of unapplied cash.
* manage team supporting ar inbox and general customer inquiries.
* partner with credit & collections to improve dispute resolution and payment matching.
leadership & operations
* lead, coach, and manage a team of associates and/or supervisors supporting daily transactional activities in cash application and ar support.
* oversee day-to-day operations for the assigned function, ensuring work is completed accurately, timely, and in compliance with internal controls and regulatory standards.
* monitor and manage slas, kpis, and quality metrics; proactively address performance gaps.
* provide training, direction and mentoring to team members, ensuring alignment with department goals and company values.
process & performance improvement
* partner with the director and peers to standardize processes, streamline workflows, and identify automation opportunities.
* support and implement system and tool enhancements (e.g., highradius, oracle).
* drive a culture of accountability, continuous improvement, and operational efficiency.
* ensure the team's structure and capacity align with growth and scalability goals.
stakeholder collaboration
* collaborate cross-functionally with corporate finance, sales, customer support, and it to resolve escalations and optimize end-to-end processes.
* maintain strong communication with internal and external stakeholders to ensure issues are addressed and service expectations are met.
compliance & controls
* ensure adherence to company policies, sox controls, and audit requirements.
* maintain accurate documentation and participate in audit readiness and internal reviews.
qualifications
* bachelor’s degree in accounting, finance, business administration, or related field.
* 5+ years of experience in financial operations, with 2+ years in a supervisory or managerial role.
* strong understanding of transactional finance processes (ar, ap, disputes, audits).
* experience using erp systems (oracle, sap) and financial automation tools (highradius, triumphpay).
* knowledge of gaap and sox controls.
* proven ability to lead teams, manage change, and drive results in a fast-paced environment.
* must be bilingual in english and spanish.
preferred qualifications
* experience in transportation, logistics, or 3pl industry.
* familiarity with salesforce, eipp platforms, or freight payment systems.
* continuous improvement or lean six sigma training/certification a plus.
note: this listing includes roles and related titles found in the same employer's postings but focuses on the manager of financial operations – cash application/ar role. No other job postings are implied to be currently open or closed.
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