Join our team as director of residences and become one of the authors of our story. As the director of residences at susurros del corazon, you will lead a passionate team dedicated to ensuring the seamless operation of our riviera nayarit property. As part of the executive team, you will have full accountability for the residential and homeowners association operations. Your leadership will reflect our commitment to service excellence, the homeowner experience, and precision in every detail.
key responsibilities:
1. collaborates with the hoa board president and board members to ensure the smooth operation of the residential community and maintain adherence to the governing documents.
2. develop staffing needs for services provided to residences, working with the director of talent & culture to recruit, hire, and onboard residential team members.
3. work with real estate and hotel teams to optimize branded services, amenities, and facilities.
4. coordinate all post-closing activities, including residence renovation or fit-out approvals, move-in logistics, establishment of service accounts, etc.
5. lead and coordinate the day-to-day operations of the residences.
6. develop strategies and programs with key personnel to ensure attainment of residential goals and objectives.
7. prepare and implement comprehensive owner services, amenity plans, and programs.
8. understand all legal agreements and governing documents related to residences and association operations.
9. manage allocation methods, budget processes, and financial reporting with the assistance of the director of finance.
10. coordinate annual meetings, board meetings, and other committee or special meetings as required by governing documents.
11. assist in preparing monthly, quarterly, and annual financial reports, owner statements, invoices, and association statements.
12. oversee capital and reserve fund expenditures, ensuring guidelines are followed and projects are completed timely.
13. align with the executive committee on strategies for the residential rental program.
14. meet prospective residential owners and communicate the benefits of the rental program.
15. orient team members on rental services, standard operating procedures, and related processes.
16. lead residential services to establish sops for services and travel paths, with input from relevant executive members.
17. implement the homeowner welcome program, including orientation materials and processes.
18. collaborate with the director of engineering to establish vendor contracts for necessary services.
19. maintain residential database and owner portal in compliance with standards and laws.
20. organize rental program agreements and establish sops for reporting and record keeping with the director of finance.
21. work with the director of sales & marketing to develop strategies for inventory management, photography, and promotions.
company description
susurros del corazon is situated on the sparkling riviera nayarit and sits on a bluff fringed by tropical jungle that tumbles down to an intimate white sand beach, where warm breezes ruffle hammocks, surfers play on the horizon and perfect sunsets end each extraordinary day.
qualifications
1. 5+ years of experience as a director of residence within a luxury hotel environment or high-end residential properties, focusing on governance, operations, and elevated resident experiences.
2. proven leadership skills with strong organizational and project management abilities.
3. strong financial acumen with experience in budgeting, forecasting, and cost control.
4. familiarity with operations and priorities of all operating departments.
5. experience ensuring compliance with local community association laws and regulations.
6. exceptional attention to detail and commitment to quality and precision.
7. ability to live and work in the united states without sponsorship.
8. pre-opening experience with newly built projects is highly beneficial.
additional information
auberge resorts collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. Each property shares a handcrafted luxury approach, bringing the soul of the place to life through captivating design, exceptional cuisine and spas, and discreet, friendly service. With properties across three continents, auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Visit aubergeresorts.com for more information. Follow us on instagram, tiktok, linkedin, facebook, and pinterest: @aubergeresorts and #alwaysauberge.
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