High school diploma or ged required
- strongly prefer some college
- prefer minimum of five years of prior work experience in customer service or healthcare office setting with familiarity with medical billing cycles, processes and procedures
- prefer past management or supervisory experience within call center environment
- strongly prefer minimum of one year of progressively more responsible experience as team lead or key holder at avadyne health with exemplary performance demonstrated by exceeding established performance standards including consistently meeting qa measurement of claims resolution at 90% or greater and consistently exceeding productivity standard by 10% or greater
essential job functions for patient service supervisor
- this role includes, but is not limited to the following activities:
- lead daily activities of team members including answering questions
- coaching reps on ways to maximize performance
- assist in qa and performance evaluations
- disciplinary processes as requested
- complete reports and audits as assigned
- perform attendance tracking
- follow established procedures to resolve patient account balances utilizing available technologies
- take escalated calls
- promptly respond to client or patient concerns or problems
- resolve patient disputes in cordial manner according to established procedure
- take inbound calls from and make outbound calls to patients or guarantors for making payment arrangements according to procedure for account balances on behalf of client hospitals or clinics
- communicate financial responsibility detail to patients and guarantor
- obtain all necessary documentation to resolve an account
- ensure reps are taking appropriate steps necessary so accounts receive due attention
- electronically document conversations held with responsible parties on company and/or client systems
- provide follow-up on suspended accounts according to established procedures including coordination of follow-up activities on accounts referred to third parties for bankruptcy, divorce, or lien processing
- open up and close up at beginning or end of shift, as requested by management staff
- professionally interact with client staff, patients, and guarantors
- promptly respond to phone messages
- absolute integrity and confidentiality in the performance of job duties
- read, understand and comply with the avadyne health confidentiality policy
additional job functions
- make recommendations to management to improve processes and/or reduce company expenses
- take on additional duties as assigned by competent authority
- knowledge, skills, and abilities for patient service supervisor
- in order to perform this role successfully, the patient service supervisor needs to have the following skills and experience:
- basic knowledge of medical billing cycles, insurance processes and procedures, medical a /r processes and procedures; understand public assistance eligibility criteria and financial assistance criteria unique to clients
- excellent verbal and written communication skills
- provide and model delivery of exemplary customer service in wide variety of situations including those that escalate
- exceptional interpersonal, organizational, business communication and time management skills
- knowledge of supervisory strategies to develop, motivate, and enhance employee performance
- type minimum of 65 wpm with great accuracy
- proficient with 10-key
- understand, comply with, and explain organizational policies, procedures and systems to team members
- demonstrate problem-solving capabilities including ability to solve complex problems through use of critical thinking and reasoning skills
- ability to solve mathematical problems and perform reconciliations
- operate office equipment and use available technologies e.g. copier, fax, phone system, and recording system
- understand and proficiently use ivr (as applicable), internet as required, voice mail, hospital patient accounting systems, and other required technologies
- ability to work well under pressure, multi-task, and work efficiently against deadlines.
- strong attention to detail and follow-up skills shift priorities on short notice in order to respond to management or client requests.
- work independently, exercise judgment and demonstrate initiative
tipo de puesto: tiempo completo
tipo de jornada:
- turno de 8 horas
idioma:
- inglés avanzado (obligatorio)
lugar de trabajo: empleo presencial