Be part of stefanini! At stefanini, we are more than 30,000 geniuses, connected from 41 countries, doing what we are passionate about and co-creating a better future. You definitely don’t want to miss out!
*responsabilidades y atribuciones*
*position overview*:
*key responsibilities*:
- provide technical troubleshooting for mobile devices and related services.
- assist customers in ordering mobile devices and accessories.
- guide customers through the setup and activation of their mobile services.
- resolve customer issues with professionalism and efficiency.
- maintain accurate records of customer interactions and solutions provided.
- collaborate with internal and external teams to ensure seamless service delivery.
- stay up-to-date with the latest mobile technologies and offerings.
- educate customers on best practices for device usage and maintenance.
- address customer concerns promptly to mitigate frustration.
*requisitos y calificaciones*
*key skills and qualifications*:
- previous experience in customer service or technical support, preferably in mobile phone services.
- strong technical skills and familiarity with mobile devices and operating systems.
- excellent problem-solving and troubleshooting abilities.
- effective communication and interpersonal skills.
- ability to work independently and manage time effectively.
- knowledge of mobile service setup and activation processes.
- customer-focused mindset with a commitment to delivering high-quality support.
- advance english level
*informaciones adicionales*
*benefits*:
- opportunities for career growth and advancement.
- positive and collaborative work environment.
- ongoing training and professional development.
- salary in dollars
somos una empresa global con 35 años de experiência en el mercado, ofrecemos una sólida selección de servicios como: automatización, nube, internet de las cosas (iot) y experiência de usuario (ux).
Creemos que la tecnología puede revolucionar una empresa y la innovación es fundamental para fomentar el desarrollo y la competitividad. También valoramos las nuevas ideas y el poder de una mente abierta, por lo que reconocemos que cada talento es esencial para la calidad de nuestros proyectos y especialmente para nuestro progreso.
Mantenemos nuestra excelencia invirtiendo en innovaciones tecnológicas, las mejores alianzas, adquisiciones de empresas en todo el mundo y la contratación de profesionales altamente capacitados.