Job title: call center operations manager
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this role is ideal for a highly organized and communicative individual who can effectively manage call center operations to ensure customer satisfaction and project success.
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* manage and optimize staffing performance to meet project timelines and milestones.
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* lead daily, weekly, and monthly meetings with key stakeholders and team members to discuss project progress and address any concerns.
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* maintain good relations with existing customers and act as a point of contact to ensure projects meet required timelines and milestones.
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* identify stakeholder expectations, conduct meetings, request feedback, and review processes to understand customer/project needs.
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* engage regularly with the management group to proactively improve resourcing processes.
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requirements:
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we are looking for an individual with excellent communication skills, both written and verbal. The ideal candidate will have experience in call center management and be able to demonstrate their ability to work under pressure while maintaining a high level of customer satisfaction.
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* fluency in english (c1-advanced).
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* excellent organizational and time management skills.
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* able to work independently and as part of a team.
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* ability to multitask and prioritize tasks effectively.
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benefits:
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we offer a competitive salary and benefits package that includes:
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* us dollars every month.
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* 10 days of paid time off and 7 holidays.
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* unlimited unpaid time off.
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* wellness bonus.
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* long-term relationship with our company.
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* laptop provided by the company.
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* career development opportunities.
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we are an equal opportunities employer and welcome applications from all qualified candidates.
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