Role Summary: As the Official Hospitality Provider of the FIFA World Cup, we are seeking a highly skilled Inside Venue Operations Manager to support the delivery of our hospitality program at assigned stadiums.
This position is idóneo for individuals with event operations, guest services, or venue experience who thrive in high energy environments and want to contribute directly to the success of the world's biggest sporting event.
Key Responsibilities:
- Support the Venue Manager and Deputy Venue Manager with event-time hospitality operations across lounges, suites, and potentially external hospitality villages.
- Act as the point of contact on ground for hospitality staff, vendors, and stakeholders needing quick support or direction.
- Assist with hospitality space setup and readiness checks ensuring all areas meet FIFA and On Location standards.
- Greet and guide hospitality guests, staff, and partners providing wayfinding and resolving small issues before they escalate.
- Monitor venue flows including entrances, lounges, catering areas, and premium seating access points.
- Track and report real-time updates to the Venue Manager via event logs, radios, or dashboards.
- Escalate operational challenges, guest service access, logistics promptly to ensure seamless resolution.
- Support vendor and staffing coordination ensuring shifts are covered and hospitality services remain uninterrupted.
- Assist with post-match wrap-up tasks including hospitality area breakdown, reporting, and guest feedback capture.
Experience/Qualifications Needed:
- 5 years of experience in event operations, venue coordination, or hospitality roles, sports or large-scale events a plus.
- Familiarity with stadium or live-event environments and an understanding of guest service operations.
- Strong organizational skills with ability to manage multiple priorities and deadlines.
- Comfort with project management tools e.g. Excel Smartsheet and reporting systems.
- Effective communicator with ability to work across diverse teams and stakeholders.
- Detail-oriented with proactive problem-solving mindset.
- Flexibility to work evenings, weekends, and extended hours during event build and delivery.
- The ability to remain in a standing position for extended periods except where sitting is permitted by law or reasonable accommodation is required.
- Conversational English as a minimum.
- Legally able to work with no assistance in sponsorship in venue location.
- Ability to pass Accreditation process.
We offer a competitive weekly rate based on 40 hours per week.