Overview
join to apply for the room attendant role at williams hotel group.
what makes williams hotel group a great place to work? It’s our people. We understand that our employees are our greatest asset. We are committed to developing and empowering our people, providing a stable, safe, and enjoyable work environment for everyone to achieve their greatest potential. And our culture proves it.
job seekers are invited to apply for the room attendant position.
job summary
the room attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
education & experience
* high school diploma or equivalent and/or experience in a hotel or a related field preferred.
physical requirements
* ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
* ability to perform repetitive tasks with accuracy
* ability to lift, carry, pull and push up to 30 lbs and up to 50 pounds throughout a shift
* ability to work in varying temperatures
* may be exposed to mechanical, electrical, chemical and fume hazards
general requirements
* must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
* ability to read, write and communicate effectively in english, both written and verbal
* must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* must be able to multitask and prioritize departmental functions to meet deadlines.
* approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* attend all hotel required meetings and trainings.
* maintain regular attendance in compliance with williams investment company standards, as required by scheduling, which will vary according to the needs of the hotel.
* maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* comply with williams investment company standards and regulations to encourage safe and efficient hotel operations.
* maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* must be able to cross-train in other hotel related areas.
* must be able to maintain confidentiality of information.
* must be able to show initiative, including anticipating guest or operational needs.
* perform other duties as requested by management.
* maintain a warm and friendly demeanor at all times.
fundamental requirements
* employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
* thoroughly clean guestrooms according to standards.
* complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
* remove all trash and dirty linen from guestrooms and hallways.
* keep all hallways, public areas and closets clean, neat and vacuumed (if applicable).
* restock housekeeping cleaning cart for next day's use.
* replenish chemical bottles.
* clean room with the door closed according to standards, unless requested to do otherwise by the guest.
* report all missing items from room (i.e., irons/boards, hair dryers, etc.) to housekeeping supervisor/manager.
* report any maintenance repairs immediately to housekeeping supervisor/manager.
* handle items for “lost and found” according to the standards.
* ensure overall guest satisfaction.
seniority level
* entry level
employment type
* other
job function
* management and manufacturing
* industries hospitality
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