*vacante para la empresa workbox en bosques de la lomas -miguel hidalgo, ciudad de méxico*:
*important it consulting company seeks*:
*job description*:
*requirements*:
- bachelor’s degree in systems, computer science, or a related field.
- minimum of 3 years of experience in technical support and customer service.
- knowledge of itil methodologies.
- experience with ticket management systems, preferably servicenow.
- advanced knowledge of g suite, microsoft office, and power bi.
- familiarity with erp systems (navision and sap preferred).
- skills in infrastructure, citrix, vpn, and microsoft 365.
- excellent communication skills and customer orientation.
- ability to work under pressure and solve problems effectively.
- intermediate to advanced english (minimum b2 level required).
*responsibilities*:
- provide first-level technical support to global users, managing tickets according to established priorities and procedures.
- assist users with technical issues related to hardware, software, communication lines, access, and passwords.
- properly escalate unresolved issues from the first contact to the corresponding team and follow up until resolution.
- generate and maintain an updated knowledge base with solutions to recurring problems to facilitate self-help.
- create and implement performance indicators using tools like power bi to improve ticket management.
- deliver quality service, exceeding customer expectations through clear and constant communication about the status of their requests.
- handle complaints and complex situations with empathy, seeking effective solutions.
- participate in the training and onboarding of new support team members.
*location*:bosque de las lomas, mexico city
*schedule*:monday to friday, 9:00 am - 6:00 pm
*employment type*:full-time
*salary*:$20,000 + legal benefits
*opportunities for growth and professional development.*
*nível de educación deseada*:
superior - titulado
*nível de experiência deseada*:
nível experto
*función departamental*:
tecnología / internet
*industria*:
seguridad informática y de red