*join our team*:
*about this opportunity*:
we are looking for an bss l2 sme.
this role is responsible for advanced support, incident and problem management, deep troubleshooting, rca, and functional ownership of netcracker convergent billing & rating platforms.
you will ensure that billing and charging services are continuously available, accurate, and performing within agreed sla/ola targets.
*what you will do*:
- production support & incident management
- act as l2 sme for netcracker convergent billing & rating.
- handle p1/p2 incidents, perform impact assessment, and drive resolution end-to-end.
- perform root cause analysis (rca) and produce post-incident reports.
- provide expert-level support for complex rating, billing and charging defects.
- troubleshooting, analyzing and resolving issues across:
- product charging
- event summaries
- one-time charges
- discounts (event & product level)
- taxation & itemization
- late payment generation
- bill details & formatting
- troubleshoot cdr ingestion, mediation, rating, billing and invoice generation issues.
- validate data consistency across product catalog, product offering (po), product structure (ps), rating engine and billing engine.
- monitoring & proactive operations
- monitor production systems for performance, stability and data integrity.
- act on alerts from monitoring tools and traffic anomalies between upstream and downstream systems.
- proactively identify recurring issues and drive permanent fixes.
- stakeholder, vendor & team coordination
- act as the onshore escalation point for l1 and offshore l2/l3 teams.
- coordinate with it, network, mediation and integration teams.
- work with netcracker product support for defect resolution and patches.
- interface with business teams during major incidents and billing cycles.
- participate in cab, incident review and service governance meetings.
- change, release & uat support
- validate configuration changes, hotfixes and patches.
- support uat, regression testing and production releases.
- ensure adherence to itil-based change and deployment processes.
- documentation & knowledge management
- maintain runbooks, sops and known-error databases.
- document rca findings and troubleshooting procedures.
- mentor and upskill l1 engineers.
*what you will bring*:
- education: bsc in telecommunications, computer science or equivalent.
- 8+ years of experience in telecom bss and netcracker convergent rating & billing.
- hands on experience in product catalog, product offering (po), product structure (ps), rule engine, discounts & promotions, rating engine, billing engine, bill formatting & invoice lifecycle
- deep understanding of event analysis, split charging, bill shock, taxation module, adjustments & corrections
- experience supporting end-to-end order-to-cash (o2c) flows.
- strong debugging and problem-solving skills.
- experience with rest/soap apis, mediation, and esb layers.
- ability to read and analyze netcracker logs and cdr flows.
- strong unix/linux skills; shell scripting knowledge.
- basic-intermediate sql for data analysis and issue diagnosis.
- scripting in java and javascript.
- knowledge of ssl certificates and security configuration.
- strong understanding of itil processes (incident, problem & change).
- proven experience handling p1/p2 production incidents.
- experience with tools such as servicenow, remedy, or jira.
*why join ericsson?
*at ericsson, you ´ll have an outstanding opportunity.
the chance to use your skills and imagination to push the boundaries of what ´s possible.
to build solutions never seen before to some of the world's toughest problems.
you ´ll be challenged, but you won't be alone.
you ´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
*primary country and city*: united arab emirates (ae) || dubai
*req id*: *