*join our team*:*about this opportunity*:we are looking for an bss l2 sme.this role is responsible for advanced support, incident and problem management, deep troubleshooting, rca, and functional ownership of netcracker convergent billing & rating platforms.you will ensure that billing and charging services are continuously available, accurate, and performing within agreed sla/ola targets.*what you will do*:- production support & incident management- act as l2 sme for netcracker convergent billing & rating.- handle p1/p2 incidents, perform impact assessment, and drive resolution end-to-end.- perform root cause analysis (rca) and produce post-incident reports.- provide expert-level support for complex rating, billing and charging defects.- troubleshooting, analyzing and resolving issues across:- product charging- event summaries- one-time charges- discounts (event & product level)- taxation & itemization- late payment generation- bill details & formatting- troubleshoot cdr ingestion, mediation, rating, billing and invoice generation issues.- validate data consistency across product catalog, product offering (po), product structure (ps), rating engine and billing engine.- monitoring & proactive operations- monitor production systems for performance, stability and data integrity.- act on alerts from monitoring tools and traffic anomalies between upstream and downstream systems.- proactively identify recurring issues and drive permanent fixes.- stakeholder, vendor & team coordination- act as the onshore escalation point for l1 and offshore l2/l3 teams.- coordinate with it, network, mediation and integration teams.- work with netcracker product support for defect resolution and patches.- interface with business teams during major incidents and billing cycles.- participate in cab, incident review and service governance meetings.- change, release & uat support- validate configuration changes, hotfixes and patches.- support uat, regression testing and production releases.- ensure adherence to itil-based change and deployment processes.- documentation & knowledge management- maintain runbooks, sops and known-error databases.- document rca findings and troubleshooting procedures.- mentor and upskill l1 engineers.*what you will bring*:- education: bsc in telecommunications, computer science or equivalent.- 8+ years of experience in telecom bss and netcracker convergent rating & billing.- hands on experience in product catalog, product offering (po), product structure (ps), rule engine, discounts & promotions, rating engine, billing engine, bill formatting & invoice lifecycle- deep understanding of event analysis, split charging, bill shock, taxation module, adjustments & corrections- experience supporting end-to-end order-to-cash (o2c) flows.- strong debugging and problem-solving skills.- experience with rest/soap apis, mediation, and esb layers.- ability to read and analyze netcracker logs and cdr flows.- strong unix/linux skills; shell scripting knowledge.- basic-intermediate sql for data analysis and issue diagnosis.- scripting in java and javascript.- knowledge of ssl certificates and security configuration.- strong understanding of itil processes (incident, problem & change).- proven experience handling p1/p2 production incidents.- experience with tools such as servicenow, remedy, or jira.*why join ericsson?*at ericsson, you ´ll have an outstanding opportunity.the chance to use your skills and imagination to push the boundaries of what ´s possible.to build solutions never seen before to some of the world's toughest problems.you ´ll be challenged, but you won't be alone.you ´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.*primary country and city*: united arab emirates (ae) || dubai*req id*: *