Chief operating officer insurance, mexico
role purpose
accountable to the global coo, and relevant country ceo.
the hsbc country coo is positioned as a key role in the senior management layer within country.
the coo is responsible for driving the execution of group and local strategies, understanding the impact on the customer and business and prioritizing transformation activity in order to mitigate any risks.
the country coo is responsible for ensuring the effective operations of insurance and driving the delivery of professional services to enable seamless insurance operations.
this role has accountability for ensuring country compliance with all local regulatory requirements.
principal accountabilities
active and engaged member of the country senior leadership team
provide leadership within country, driving the people agenda and role modelling the hsbc values
active role in people leadership within country
represent hsbc in country with regulators, government and other third parties
protect the hsbc brand in country by challenging behaviour that may expose the brand to regulatory, consumer or media criticism
represent the country across the hsbc group
proactively engage with stakeholders across the group coo community, global businesses and global functions to ensure local needs are understood at a group level, informing the definition of strategy and global standards
identify any group requirements which may impact country compliance with local regulatory requirements, engaging with the necessary stakeholders to veto this activity
represent local country interests in group coo strategy definition and resulting initiatives, supported by the global coo
proactively drive group coo strategy and objectives within country
drive the transformation of hsbc in country through the effective execution of core transformation and local initiatives
ensure transformation initiatives are fully embedded, creating sustainable change
lead and direct specified complex projects in country, currently includes:
digital strategy
insurance new platform
ifrs17
data management program including bcbs
insurance streamlining psc
drive operational risk management in country
support isr to ensure country business continuity plans are regularly reviewed and approved
close interaction with global businesses, global functions and host functions in country, to ensure effective governance structures and processes are in place
country input into global risk data programme, rbwm global standards, risk, operations and finance data strategy projects work streams
work closely with the isr team to maintain an updated inherent and residual risk of the cybersecurity risk by assessing, evaluating and reviewing the plausible global scenarios that might have an impact locally
requirements
improve: identify opportunities to drive cost reduction, resulting in sustainable saves and achievement of cost targets
execute in agreement with group and local stakeholders:
provide constructive challenge to existing practices / proposed initiatives and generate new and innovative solutions to address complex issues facing the country
ensure quality of services & processes provided to our customers
drive:
work in partnership with the cfo to manage the total cost base of the country; including setting, monitoring and managing the budget for the country
control and oversee day to day operational activities within country, working with global business, global function and host stakeholders to resolve any issues identified
work with global business, global function and host stakeholders to ensure effective implementation of timely, relevant and cost efficient end-to-end technology and operations solutions
major challenges
to manage effectively in a matrix organization across diverse stakeholder groups
to stay abreast of external developments in regulation, market trends and competitor activity within country
to respond to constantly increasing regulatory demands within existing capability and capacity constraints
to maintain broad oversight of all global business, global function and host operations within country
to effectively deal with a range of complex issues with conflicting and changing priorities
to manage the balance between effective execution of day to day operations and services, whilst driving a substantial transformation agenda
to effectively manage the delivery of host services that do not sit within direct control of the country
to operate in a reduced cost environment, driving the achievement of sustainable cost savings within country
to achieve the above whilst effectively ensuring that risk is well managed within country
to challenge the status quo with peers across the global businesses, global functions and host
knowledge and experience
#j-*-ljbffr