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responsibilities
* customer support: assist in addressing customer inquiries and complaints after the vehicle sale, ensuring timely and effective communication.
* warranty & claims management: help coordinate the necessary actions for handling vehicle warranty claims and approvals within the dealer network.
* preventive maintenance support: provide recommendations to the network on preventive maintenance and help foster long-term, trust-based relationships with dealers.
* reporting & analysis: assist in the development and design of internal reporting systems to track ongoing complaints, focusing on product, customer, and supplier-related quality issues.
* warranty campaign coordination: support the coordination of parts availability, budget tracking, and execution of warranty campaigns, helping ensure a high level of confidence in the vehicle warranty program.
seniority level
* internship
employment type
* full-time
job function
* sales and business development
industries
* motor vehicle manufacturing
analista de administracion de garantias y seguros
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