If you're looking for a career where you can make a real impression, join global service center (gsc) hsbc and discover how valued you'll be. Hsbc is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We are currently seeking an experienced professional to join our team in the role apis service owner l3 production support lead
this is a key production support role for it to maintain our critical fraud systems. Acting as a communication point and l3 engineer with local team and us vendors
coordination of disaster recovery (dre) plans – works with vendors/hsbc technical resources (network team, developers)/business teams to develop a plan to align with scheduled disaster recovery dates. Also provide support during hsbc and vendor dres
supporting annual network certificate renewal activities by coordinating between vendor, network and business teams for scheduled events
role location is in mexico, but team is geographically dispersed with other team members in india, uk and us, and regional teams located in hong kong and mexico.
5+ years of support experience mainly as l2 or l3 preferably
~3+ years of experience managing vendors and third parties on production support, preferably if this vendors are outside of mexico
~2+ years of java / unix software development experience
~ experience as a full stack engineer with ability to leverage micro-services architecture and define new re-usable micro components using latest programming technologies and java
knowledge of tools such and jira, confluence, visio a plus
consulting experience, communication to clients, business partners, and management a plus
due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
we take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment.
we encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., personal data held by the bank relating to employment applications will be used in accordance with our privacy statement, which is available on our website.
*issued by hsbc electronic data process mexico private ltd*