At varicent, we’re not just transforming the sales performance management (spm) market—we’re redefining how organizations achieve revenue success. Our cutting‑edge saas solutions empower revenue leaders globally to design smarter go‑to‑market strategies, maximize seller performance, and unlock untapped potential.
varicent is a recognized market leader, celebrated in 2025 forrester wave for spm, 2023 ventana research rpm value index, gartner peer insights, 2024 gartner spm market guide, and g2. Trusted by global industry leaders such as t‑mobile, servicenow, wawanesa bank, shaw industries, moody’s, stryker, and hundreds more.
the opportunity
the technical support team serves as the frontline of customer success, specializing in providing expert assistance to users navigating our saas solutions. The team troubleshoots technical challenges, answers complex queries, and ensures that customers maximize the value of our products. In addition, the team collaborates closely with product and development teams to report bugs and contribute to product enhancements.
the team
the technical analyst i works with clients to resolve issues, leads conversations and coordinates activities across departments, and reproduces issues to maintain high client satisfaction.
what you’ll do
* resolve technical problems by troubleshooting incidents, collecting detailed problem descriptions, traces, log files, and replication steps.
* communicate progress of investigations with clients while ensuring all related records are properly updated in the crm system.
* proficiently utilize all support tools and processes to resolve cases.
* share best practices for the utilization and deployment of varicent products.
* support kpi targets (sla, qa, resolution, etc.).
* be available for scheduled weekend coverage and on‑call rotation.
1‑3 months
* efficiently familiarize yourself with the organization’s systems, processes, and team dynamics.
* establish a working knowledge of key technologies and tools relevant to the role.
* complete training and start solving support cases.
4‑6 months
* demonstrate proficiency in using relevant analytical tools and technologies.
* be able to solve 90% of cases without assistance.
* actively contribute to team projects and initiatives.
7 months & beyond
* be able to solve 99% of cases without assistance and help build knowledge for the rest of the team.
* conduct in‑depth analysis of complex technical issues and provide well‑reasoned solutions.
* proactively anticipate and address potential challenges before they escalate.
* build and maintain positive relationships with key stakeholders.
technical skills & qualifications
* 2+ years of relevant technical experience.
* proven experience working with saas platforms (mandatory).
* familiarity with relational database concepts, both basic administration and sql scripting.
* familiarity with client‑server architecture.
* ability to communicate clearly (verbal and written) technical instructions to people with limited experience.
* sharing best practices for the utilization and deployment of varicent products.
* help customers maximize their product’s business value.
* troubleshooting experience for web‑based applications.
* cefr b2 level english proficiency or higher.
* ability to work and collaborate effectively in cross‑functional teams.
benefits
* market‑leading compensation package.
* wellness programs to support health and wellbeing.
* working with the latest tools and technologies in a fast‑paced environment.
* remote work flexibility.
* comprehensive employee insurance coverage: medical, dental, vision, life insurance.
* annual time off in accordance with applicable legislative requirements.
* global connected culture: hubs in romania, uk, us, canada.
* dynamic work culture: thrive in an innovative and multicultural environment.
* continuous development opportunities.
varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email .
varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at varicent and/or using this portal, you declare and confirm that you have read and agree to our job applicant privacy notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact.
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