*about it at nestlé*
we are a diverse team of it professionals in the biggest health, nutrition, and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for nestlé's digital challenges with our consumers, customers and employees. We collaborate with our business partners around the world to deliver standardized, integrated technology products and services to create tangible business value.
reporting to the analytics technology operations manager you will be contributing to the continuous value delivery of analytics technology and solutions. You will coordinate or execute the sustain, deployment, retirement and usage of certain analytics technologies, platforms and solutions. You will also contribute to ensure the effective and efficient operational support of all analytics technologies, platforms and solutions. The overarching goal of this role is to ensure that quality, efficiency, productivity and agility goals are achieved at the best value for money. You will build and maintain relationships with product managers and tech lead community. You'll develop a clear understanding of the product group strategy and work with supplier teams to ensure delivery of high-quality services exceeding business expectations.
*position snapshot*
*location*: nestlé méxico
*stream*: analytics data & integration
*type of contract*: permanent
*principales responsabilidades*:
- ensures the delivery of efficient and secure it operations, supports it systems that fulfill the needs of the business, and provides input to the development team and tech lead as well as to peers responsible for other aspects of operations
- oversees the support processes that include incident, problem, change, configuration, and event management
- ensures it strategic service partners provide the required level of service, system performance and functionality required to meet business commitments
- supports the implementation and management of quality and efficiency improvements of it service delivery, to drive value and support
- supports market & project testing; supports specification, configuration & sustain activities and utilizes third party services as directed
- participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing it operations environment
- runs small-scale projects (managed work activities) for the deployment of functionalities
*required profile*:
- sap bw experience
- bachelor's degree in computer science, information systems, business administration or related field, or equivalent work experience
- 3+ years of experience in it, preferably working in a devops environment
- experience in service management principles and execution
- demonstrated experience in establishing standard processes and managing performance to achieve key metrics
- experience explaining technical concepts and technologies
- experience with effective communication at different levels in the organization and in english
- experience working in a global environment and with virtual teams