*role purpose*
act as the main point of contact for customers regarding quality requirements and performance. The role collaborates across functions and sites to drive continuous improvement aligned with customer expectations.
*key responsibilities (resumen)*
- act as the *voice of the customer*within the organization
- manage *customer complaints and claims*, ensuring timely resolution
- monitor *customer scorecards, kpis, and satisfaction metrics*:
- lead *problem-solving activities*(8d, a3, red x, six sigma, etc.)
- coordinate *customer audits and compliance*with standards and requirements
- maintain and update *customer portals (b2b)*and requirements
- develop and execute *quality improvement plans (roadmaps)*:
- ensure *alignment between customer expectations and internal reporting*:
- lead *escalations and communication*between plant and customer
- strengthen *customer relationships*through regular follow-ups and meetings
*qualifications*
- bachelor’s degree in engineering or related field
- minimum *2 years experience in automotive industry*:
- experience with *oem customers (toyota, mazda, nissan, honda)*:
- knowledge of *iatf 16949 and customer-specific requirements*:
- advanced english level
- visa
*technical skills*
- problem-solving methodologies (8d, a3, six sigma)
- quality systems (iatf, ccp)
- customer portals management
- microsoft office
*soft skills*
- customer focus
- effective decision making
- strategic thinking
- resilience
- strong communication & storytelling