Key responsibilities
* manage and maintain the full suite of microsoft 365 services: exchange online, sharepoint, teams, onedrive, and intune
* administer user accounts, groups, licenses, and permissions using azure active directory and powershell
* monitor system performance, troubleshoot issues, and implement solutions to ensure high availability
* configure and enforce security policies, including mfa, conditional access, and data loss prevention (dlp)
* document procedures, configurations, and best practices
* provide tier 2 end user support for all of the office 365 suite of collaborations applications
required skills & qualifications
* strong proficiency in powershell scripting and automation
* deep understanding of exchange online, sharepoint online, teams, and onedrive
* experience with entra ad, intune, and microsoft defender for office 365
* familiarity with compliance tools like ediscovery, retention policies, and audit logs
* excellent problem-solving and communication skills
bonus skills
* experience with hybrid environments (on-prem exchange or ad)
* knowledge of itil practices and change management
* familiarity with third-party m365 management tools