Banking call center agent
location: mexico city, mexico
role: onsite, full-time
skills: banking, financial, customer service, call center
experience: 3 years
* handle inbound voice calls with professionalism & empathy.
* support customers with credit cards (including lost/stolen reports), checking & savings accounts, debit cards, online & mobile banking, bill pay & mobile deposits, loans & mortgages & other voice-related tasks as assigned.
* inform customers of account status and process maintenance requests (e.g., payments & balance transfers).
* assist with escalations and ensure timely resolution.
* accurately document all interactions in client systems.
* 6-9 months of call center experience.
* fluent in english (b2+ to c1 level).
* must reside within 1.5 hours of the site.
* comfortable with 10-hour shifts.
* strong customer service, communication, and problem-solving skills.
* ability to follow client systems, policies, and compliance standards.
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