Customer support
hoy
some of your responsibilities are but are not limited to:
* take check calls from drivers to obtain location updates, ensure they are on time, and identify any possible issues or delays.
* verify that loads have arrived on time and in good condition.
* update customer websites with arrivals, departures, delays, etc., as required.
* update receivers and customers on the status of loads.
* properly document all daily calls with exact details of the load at the time of each call.
* salary: 15.000 mxn
* schedule: monday to friday 11:30 am - 8:00 pm
* pay: up to $15,000.00 per month
* work location: in person
hoy
objetivo: garantizar la mejor experiencia del cliente mediante la atención de requerimientos de soporte, el cálculo de sus nóminas y la detección de problemas comunes para proponer soluciones de automatización de la atención al cliente
actividades:
* consultas normativas básicas sobre cálculo de la nómina e imss.
* atención de tickets de soporte de primer contacto para clientes de nomilinea.
* atención de consultas sobre el uso de las plataformas de nomilinea y payrolling.
* alta de conceptos de nómina especiales en las plataformas de nomilinea y payrolling.
* actualización de fórmulas y parámetros de conceptos de nómina de nomilinea y payrolling.
* elaboración y revisión de la nómina de los clientes de payrolling a través de medios digitales.
* atender y resolver las dudas de los clientes de payrolling con respecto a pagos de nómina a través de medios digitales.
* generación de informes que faciliten la automatización de tareas de atención al cliente, especificando la clasificación, frecuencia y el tiempo invertido.
* atender y resolver las solicitudes especiales (finiquitos, aguinaldos, impuestos) de los clientes de payrolling a través de medios digitales.
* realización de tareas básicas de mantenimiento de la plataforma de pagos, como rehabilitación de tarjetas, ajuste de plazos y planes de contratación.
experiência:
* atención a clientes en call center (1 año)
* atención y servicio a clientes (3-4 años)
* gestión de incidencias de nómina (1-2 años)
* administración de nómina con clientes. (2-3 años)
* manejo de aplicaciones administrativas en ambiente windows y web (2-3 años)
esquema de trabajo: híbrido
oficinas: jardines del pedregal, álvaro obregón
tipo de puesto: tiempo completo
sueldo: $18,000.00 al mes
beneficios:
* vales de despensa
pago complementario:
* bono de productividad
* bono de puntualidad
tipo de jornada:
* lunes a viernes
lugar de trabajo: empleo presencial
customer support specialist
azcapotzalco, distrito federal soarswell consulting
*work schedule: (8 hour shift) 9 am to 9 pm monday to sunday, resting 2 days during the week.
*english level b2 and/or c1.
*minimum experience of 6 months as a verifiable bilingual telephone agent.
*it is essential to have verifiable job stability in the imss weeks report.
*education: minimum completed baccalaureate with certificate (diplomas are not accepted), if you have a truncated degree you must present a list of subjects; or high school diploma if you have studied in the us (it is essential to have graduated up to grade 12)
*activities: retention, cross-selling and customer service.
customer support specialist
hoy
*work schedule: (8 hour shift) 9 am to 9 pm monday to sunday, resting 2 days during the week.
*english level b2 and/or c1.
*minimum experience of 6 months as a verifiable bilingual telephone agent.
*it is essential to have verifiable job stability in the imss weeks report.
*education: minimum completed baccalaureate with certificate (diplomas are not accepted), if you have a truncated degree you must present a list of subjects; or high school diploma if you have studied in the us (it is essential to have graduated up to grade 12)
*activities: retention, cross-selling and customer service.
customer support agent
azcapotzalco, distrito federal bebeesupport
hoy
we are seeking a highly skilled customer support agent to join our team. As a key member of our support staff, you will be responsible for delivering exceptional customer experiences through timely and effective resolution of customer inquiries.
we are seeking a highly skilled customer support agent to join our team. As a key member of our support staff, you will be responsible for delivering exceptional customer experiences through timely and effective resolution of customer inquiries.
job responsibilities:
* work in a fast-paced environment handling multiple customer interactions simultaneously;
* resolve customer complaints in a professional and courteous manner;
* maintain accurate records of customer interactions and resolutions;
requirements:
* english language proficiency at level b2 or higher;
* minimum 6 months of experience as a bilingual telephone agent;
* verifiable job stability demonstrated through imss weeks reports;
* bachelor's degree or equivalent qualification;
* prior experience in customer-facing roles is an asset.
benefits:
* competitive compensation package;
* opportunities for career growth and development;
* a dynamic and supportive work environment.
what we offer:
our company prides itself on being a leader in the industry, with a strong commitment to excellence and customer satisfaction. If you have a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity!
customer support specialist
azcapotzalco, distrito federal soarswell consulting
hoy
*work schedule: (8 hour shift) 9 am to 9 pm monday to sunday, resting 2 days during the week.
*english level b2 and/or c1.
*minimum experience of 6 months as a verifiable bilingual telephone agent.
*it is essential to have verifiable job stability in the imss weeks report.
*education: minimum completed baccalaureate with certificate (diplomas are not accepted), if you have a truncated degree you must present a list of subjects; or high school diploma if you have studied in the us (it is essential to have graduated up to grade 12)
*activities: retention, cross-selling and customer service.
customer support representative
hoy
as a customer service enthusiast, you will recognize that our shops network is the cornerstone of our business and is the key to our ongoing growth and success. With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a customer support job with shopmonkey. As the driving force in building shop loyalty and growing our existing shop base, you\'ll deliver effective relationship-based customer service in support of the department. You\'ll tackle challenges that will continually spark your intellect, fuel your passion and drive your professional growth. Liaise between shops and cross-functional internal teams to ensure innovative, individualized solutions, satisfying the ever-changing needs of our shop base. Through it all, your ability to form a trusted bond, listen attentively, and respond to shops inquiries will make you the critical touchpoint between shopmonkey and our valued shops.
shopmonkey is a growing and changing startup, so this role will include variety, change, challenges, and creativity in designing solutions, which goes beyond the typical support role.
*this is a long-term contract position*
*you will have the opportunity to*:
- learn all about the shopmonkey product suite and automotive industry
- use a relationship-based approach, deliver best-in-class service to our shops
- thoroughly and efficiently gather shop information, access and fulfill shop needs, educate the shop where applicable to prevent the need for future contacts, and document interactions through contact tracking
- respond to shop complaints and service-related inquiries professionally and compassionately. Work with the customer support management team to successfully address escalated shop concerns*.*:
- effectively manage workload, maintain assigned schedule, and attendance standards.
- professionally handle incoming requests from shops and ensure that issues are resolved both promptly and thoroughly.
- maintain a balance between company policy and shop benefit in decision making
*we are looking for people who*:
- have their own device and reliable internet connection
- are able to commit to a monday-friday, 9:00am - 5:30pm pst schedule
- have a clear, professional, friendly and informative communication style
- can fluently speak and write in english
- enjoy creative problem solving and experiencing new and different challenges everyday
- are self-directed learners and highly motivated
- thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity and seizing opportunity.
- adapt quickly to changing priorities and evolving customer needs
- as a nice plus, truly appreciate cars and/or are familiar with the automotive industry
*bonus points*:
- enthusiasm to work evening or weekend shifts
- experience in hospitality, automotive industry, call center, or fast-paced startup
- able to take direction from peers and managers
*about the industry*
the us is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the global car repair market is estimated to be worth more than $500b. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience.
*about shopmonkey*
shopmonkey, the leading auto-repair shop software company, is a venture-funded, cloud-based solution that consolidates the complexities of running an auto repair business — from appointment scheduling, to parts ordering, to managing inventory and processing payments — all onto a single platform. We help repair shops consolidate tools, save time, and streamline their entire operation with simple, easy-to-use software.
shopmonkey is committed to building a diverse and inclusive team. We are looking for team members that are committed to the shopmonkey mission. All applicants will be considered for employment regardless of race, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
customer support supervisor
hoy
descripción
importante empresa norteamericana esta en búsqueda de customer support supervisor para su centro de contacto en méxico.
requisitos:
experiência:
manejo de personal
atención a clientes
cumplimiento e implementación de kpis
inglés: avanzado
4 years
customer support agent
hoy
descripción
importante empresa norteamericana esta en búsqueda de agentes bilingües para su centro de atención a cliente en méxico.
requisitos:
experiência:
2 años de expérience en atención a clientes
call center
cumplimiento de kpis
inglés: avanzado
2 years
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