*join a team recognized for leadership, innovation and diversity*:
as a service sales account manager, you'll be an integral part of our sales team, responsible for generating leads, pitching products/services, and converting prospects into customers. This role requires excellent communication skills, a proactive attitude, and the ability to collaborate across teams.
*key responsibilities*:
- client relationship management: build and maintain strong relationships with assigned clients channel partners and distributors. Understand their needs, concerns, and objectives to provide tailored solutions.
- account maintenance: regularly review client accounts, ensuring accuracy of information, and timely updates. Manage contracts, agreements, and service-level expectations.
- sales presentations: conduct compelling product/service presentations, demonstrating the value proposition to prospective clients. Address client needs effectively.
- sales strategy: develop and implement effective sales strategies to expand the customer base and increase market penetration.
- issue resolution: act as a primary point of contact for client inquiries, concerns, or escalations. Coordinate internally to resolve issues promptly and effectively.
- product/service education: educate clients on products or services offered. Provide training and support materials to enhance their understanding and usage.
- collaboration: work closely with cross-functional teams (sales, product development, support) to ensure client needs are met. Collaborate on strategies for upselling or introducing new services/products.
- reporting and analysis: generate regular reports on client accounts, tracking performance metrics and kpis. Analyze data to identify trends and opportunities for improvement.
- pipeline management: manage the sales pipeline efficiently by tracking leads, opportunities, and follow-ups using crm software.
- market insight: stay updated on industry trends, competitor activities, and market conditions to refine sales strategies.
*you must have*:
- 2 to 5 years experience selling services on it company or tech-based company
- capabilities to comunicate and report in english
- previous experience in customer service, account management, or sales, 3 years
- familiarity with crm software (e.g., salesforce) is a plus.
- understanding of basic business principles and customer-centric strategies.
- availability to travel (25%- 40% of time)
- proven track record of success in service sales or a related field, with a minimum of 3 years of experience in account management or sales roles.
- strong understanding of the service industry, market dynamics, and customer needs.
- excellent communication, negotiation, and presentation skills.
- ability to travel within the assigned region as needed.
- proficiency in crm software and ms office suite.
*we value*:
- significant experience in a sales/account management related field
- abilities to communicate in portughese
- excellent communication skills
- ability to influence at varying levels across the organization
- ability to handle multiple priorities and navigate in a highly matrixed environment
*additional information*:
- * job id*:req435966
- * category*:sales
- * location*:av. Santa fe no 94,torre "a" piso 1,mexico city,ciudad de mexico,01210,mexico
- exempt