*commercial operations specialist (mexico city)*
*about abbott*
abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
*working at abbott*
at abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
- career development with an international company where you can grow the career you dream of.
- a company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by fortune.
- a company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
*the opportunity*
this position works out of our tlalpan location in the division abbott rapid diagnostics (ardx). We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on abbott’s diagnostics instruments, providing lab results for millions of people.
Our rapid diagnostics solutions are helping address some of the world’s greatest healthcare challenges.
As the sales administration analyst, you’ll have the chance to be as an administrative communication liaison between the field sales team and internal/external stakeholders for nola market. Internal stakeholders include contracts, marketing, technical support, quality, finance, customer service and logistics. External stakeholders may include customer integration, event coordination and support order management. In addition to supporting the sales team and internal processes.
*what you’ll do*
- analyze sales performance by customer segmentation and product line, comparing with executive performance and sales forecasts. Ensure order management invoicing and returns are up to date.
- sales administration maintains customer segmentation and aligns operations and commercial teams based on customer profiles, defining deliverables and demonstrating sales results regularly.
- liaise and facilitate the business relationship between customer, distributions, finance, quality and operations to execute order to delivery business processes:
- * customer set-up*:request new customer registrations or changes, interact with customers and distributors, and follow up until completion.
- * product set-up*:request product creation in the system and follow up until available for import and selling.
- * price*:
- control price approval process and maintain approval records.
- request price updates in the system and minimize gaps from
commercial negotiations.
- confirm, approve, or reject price discrepancies to avoid impacts on order
management lead time.
- * contracts management*:
- manage master service agreements with distributors, customers, and
vendors, facilitating negotiations and formalizations with abbott legal
and internal stakeholders, identifying key risks, and ensuring concerns
are addressed in the agreements.
- assure the prices and conditions on the master service agreements or
annexes are updated and valid along the time.
- maintain the master service agreement and its annexes records as
evidences of the process.
- as part of contract management, the sales administration role should
control the equipment assets and formalization with customers.
For that task is included:
- formalize new asset requests to finance, manage lending, demonstration, and rental transactions with supply chain, and ensure contracts and annexes are updated and traceable. Maintain process evidence and records according to the assets install base
- * free of charges*:
- manage free of charge approvals, ensuring proper finance and leader
ship records and follow up on approvals and order management lead
times to meet business needs.
- provide on period basis results of free of charge campaigns, such as:
validation demonstration, mse fulfillment, etc.
- * delivery schedule*: some customers requires to setup a delivery day and time as part of their procedures. Mostly these are pharmacy chains or large laboratory groups. The sales administration should interact with customer and operation to align the proper delivery plan.
- * fefo (first expire/firs out)*: establish a process to approve exceptions for providing products with higher expiration dates than the first available, requiring approval from the commercial leader and business finance member. Maintain evidence of the approval process before delivery.
- * communication & administrative support*: lead the internal and external communication actions in support to the commercial business.
- external communication applies when is necessary to inform customer
and distributors about new product releases, rebranding or
discontinu