Overview
digital experience operations lead - mkt at arrow components. The role leads the experience operations pillar, anchoring web content editing, content strategy & governance, and seo across the digital ecosystem. Collaborates with ux, cx, and experience communications to create a seamless and impactful digital journey for users.
responsibilities
* lead and develop a high-performing team of content editors, content strategists, and seo specialists
* set the vision and roadmap for experience operations, aligning with enterprise goals and digital transformation efforts
* champion content and seo best practices across the organization; establish governance frameworks and operating models to support scale
* define and implement enterprise content strategy standards, frameworks, and taxonomies
* drive strategic content planning and execution with product, marketing, and ux
* oversee content governance, quality control processes, and audit mechanisms to ensure relevance, accuracy, and brand alignment
* manage day-to-day digital content workflows, including web content publishing, migrations, and cms updates
* establish scalable processes for intake, prioritization, editing, and publishing across a large, distributed content environment
* collaborate with internal stakeholders to ensure web content meets accessibility, compliance, and editorial standards
* oversee the execution of technical and on-page seo strategies to improve site visibility, rankings, and organic traffic
* monitor performance using analytics tools and translate insights into actionable improvements
* partner with ux and product teams to embed seo into the design and development process
what we are looking for
* 8+ years of experience in digital content strategy, web publishing operations, and/or seo, with at least 3 years in a leadership role
* proven success managing cross-functional content and seo initiatives in a complex b2b or enterprise digital environment
* deep familiarity with enterprise cms (preferably adobe aem), seo tools, and governance frameworks
* strong understanding of digital customer journeys and how content supports acquisition, engagement, and conversion
* experience collaborating across product, marketing, and technical teams
* excellent project management and communication skills
who you are
* strategic thinker with strong operational discipline and attention to detail
* natural collaborator who connects dots across teams and functions
* customer-first leader who advocates for clear, helpful, and relevant digital experiences
* comfortable in a fast-paced, matrixed organization undergoing transformation
* curious, proactive, and committed to continuous improvement
work arrangement
* hybrid: 3 days in office / 2 days work from home
what’s in it for you
competitive financial compensation with various plans and a solid benefits package.
* 30 days of christmas bonus
* 40% vacation premium
* 12 vacation days plus 2 floating days, sick days and holidays
* vision and dental
* life insurance
* healthcare insurance
* 10% food/pantry vouchers
* restaurant vouchers
* 13% savings fund
* access to arrow’s employee discount program
* growth opportunities, and more
compensation and location
annual hiring range: $60,000.00 - $80,000.00 mxn monthly
location: mx-jal-tlaquepaque, mexico (hpe guad office)
job details
* time type: full time
* job category: business support
* seniority level: mid-senior level
* employment type: full-time
* job function: management and manufacturing
* industries: technology, information and internet
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