Open it provides advanced metering and reporting solutions to help companies and institutions make smarter decisions on managing engineering software licenses.
we are looking for people who want to innovate, achieve, grow, and lead. Experience the rewards and opportunity of working for one of the world's leading providers of software license management solutions.
we are seeking a
servicenow sam pro implementation lead
to join our team. In this role, you will lead the latam servicenow sam pro implementations—combining strong technical expertise with leadership and client-facing skills. You will also collaborate with our sales and technical teams in pre-sales activities, supporting the implementation and optimization of our software asset management (sam) solutions, including
open it's licenseanalyzer
.
this position is ideal for someone with extensive experience in servicenow sam pro projects who can translate business needs into tailored technical solutions, ensuring compliance, efficiency, and value for clients.
key duties and responsibilities:
* lead the implementation, integration, and optimization of
servicenow sam pro
and
ham
modules, ensuring compliance, efficiency, and alignment with
itam/itsm best practices.
* help with the
integration of servicenow sam pro and licenseanalyzer
using the
open it connector.
* manage the
end-to-end implementation
lifecycle – from requirements gathering and configuration to testing, deployment, and post-implementation support.
* participate in
pre-sales engagements
by providing technical consultation, scoping solutions, and delivering product demonstrations, including
licenseanalyzer.
* assess current asset management processes and design
future-state solutions
aligned with business objectives.
* configure and customize servicenow for
license compliance, optimization, and lifecycle tracking.
* develop
integrations, workflows, reports, and dashboards
to ensure accurate asset data and actionable insights.
* provide
documentation, training,
and
knowledge transfer
to clients and internal teams.
* support the
rfi/rfp process
and contribute to continuous improvement and solution development initiatives.
* represent open it in
industry events, webinars, and client presentations.
required qualifications:
* multilingual proficiency with fluency in
english and spanish
;
portuguese
language skills are an additional strength.
* proven
hands-on experience
implementing multiple servicenow sam pro projects.
* strong understanding of
software license models, discovery tools, cmdb structure,
and the
it asset lifecycle.
* expertise in
servicenow configuration, scripting,
or
workflow development.
* experience with
integrations
and
data ingestion
in servicenow.
* strong
analytical, client-facing,
and
stakeholder management
skills.
preferred qualifications:
* servicenow certifications
(cis-sam, cis-ham, itam, or itsm)
* experience in
it consulting
or
technical pre-sales
roles.