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company description
a modern tale of culture in the heart of la condesa
company description
a modern tale of culture in the heart of la condesa
perfectly located at the intersection of two must-visit, culture-rich neighborhoods, mondrian mexico city condesa invites guests to experience a vibrant energy, captivating design, and a truly immersive spirit.
surrounded by art galleries, lively parks, and a constantly evolving culinary scene, the hotel captures the city's creative soul through dynamic spaces, local essence, and an unmatched cultural spirit.
inside the masterpiece by renowned architect josé luis benllinure, a vivid mural by ara starck sets the tone in each of the 183 rooms and suites: a hint of discoveries to come and a focal point amid serene, modern décor.
job description
your purpose
ensure the hotel operates efficiently and delivers high-quality services to guests, while remaining aligned with the strategic goals set by hotel management. Key competencies required include: leadership skills, management, customer service, and a strong understanding of hotel operations in areas such as housekeeping, front office, guest service, maintenance, security, and laundry.
your role in action
* supervise and coordinate the hotel's daily operations, including housekeeping, front office, guest service, maintenance, security, and laundry departments.
* foster a positive and motivating work environment.
* implement and uphold policies and procedures to ensure service quality and guest satisfaction.
* assist in developing and managing the hotel's budget, monitoring expenses, and ensuring operations remain within set limits.
* address and resolve guest complaints or issues effectively, ensuring a positive and memorable experience for all customers.
* analyze and evaluate operational processes and propose improvements to enhance efficiency and profitability.
* report directly to the general manager, providing updates on hotel performance, operations, and new initiatives.
* ensure the hotel complies with all relevant health, safety, and labor regulations.
qualifications
who are you?
* studies in hotel management, tourism, operations management, or a related field.
* previous experience of at least 3 years in a luxury hotel role with a background in rooms.
* strong leadership and team management skills, with the ability to inspire and develop staff.
* knowledge of hotel management software and reservation systems.
* excellent verbal and written communication skills in both the local language and english.
* commitment to guest satisfaction and the ability to effectively resolve issues.
* ability to analyze operational and financial data and make informed decisions based on those insights.
* familiarity with the legal standards and regulations governing hotel operations.
seniority level
* seniority level director
employment type
* employment type full-time
job function
* job function management and manufacturing
* industries hospitality
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