Responsibilitiesanalyze the organization's business processes and systems (financial, logistic, human resources, etc.) and automate or optimize processes through the third-party business resource planning system (erp, e.g., sap, peoplesoft, oracle).work on complex, large-scale and high-impact aspects of the system.design optimal processes based on a broad and deep erp experience.• work with internal customers to analyze business processes, document functional requirements, and optimize the use of the plex saas platform.• develop system specifications and decision flows, in the form of flowcharts or equivalent techniques, from written business requirements.• formulate and define the scope and objectives of the system, devising and/or updating procedures to solve complex business problems.• make recommendations and propose system solutions to meet functional requirements.• act as a liaison between plex, business process owners, subject matter experts, and the it application team to create and finalize test plans and use-case scenarios.run test cycles, document results, and create test approval documentation.• develop, document, or maintain standards, best practices, and procedures for using the system.• consult with end users about incidents within software systems and track those issues using the help desk tool software.• conduct product demonstrations and partner training.provide 24/7 technical support to end users following corporate responsiveness policies and problem escalation management.• develop knowledge-base documents for training and keep documentation up to date with the document control system.• manage changes in reference requirements by effectively participating in change-control processes and tools.• lead the implementation and development for automation and integration processes through api web services.support the mes implementation team and business automation projects (dema).• drive pkc standards and policies throughout it, plants, and end-user groups.comply with and ensure compliance with pkc group's environment, health and safety policy and energy policy, as well as applicable federal, state, and municipal legislation.qualificationsbachelor's degree in information systems, business systems, or equivalent.8 years of experience in the field.over 5 years of plex experience, including quality, tools and maintenance, production scheduling, manufacturing, mrp, and engineering modules.proficient in spanish and english.knowledge of edi standards is an advantage.experience with ms office applications.experience with intelliplex is an advantage.rpa experience is a plus.experience in sql is a plus.strong listening, analytical, and problem-solving skills.excellent attention to detail and progressive communication skills.driven by customer service.ability to travel up to 50% of the time within mexico.education and experience requirements• minimum education: bachelor's degree (licenciatura).• 5 years of relevant experience.• availability to travel and relocate as needed.#j-*-ljbffr