The ops sup sr. Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the operations - core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with citi operations support infrastructure and processes.
*responsibilities*:
- lead and mentor a small operation support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations
- conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.
- analyze operations information and make evaluative judgements to solve problems
- responsible for identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
- identify hiring needs to ensure adequate staffing
- serve as a backup for manager, as needed
- has the ability to operate with a limited level of direct supervision.
- can exercise independence of judgement and autonomy.
- acts as sme to senior stakeholders and /or other team members.
- ability to manage teams.
- fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
Qualifications:
- 2-5 years of related business experience including at least one-year supervisory experience
- proficient in microsoft office
- proactive leadership and motivational skills
- proven organization and time management skills
- demonstrated problem-solving and decision-making skills
- consistently demonstrates clear and concise written and verbal communication skills
*education*:
- bachelor’s degree/university degree or equivalent experience
this job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Lic. Económico
- administrativo (concluida)
experiência minina de 3 años en sistemas de pensiones
- administración de proyectos.
Conocimiento ley de infonavit / sistema de ahorro para el retiro / ley de seguro social.
Manejo de personal
- indispensable.job family group:
operations - core
- *job family*:
operations support
- time type:
full time
view citi’s eeo policy statement and the know your rights poster.