Position: operations support specialist
duration: perm
location: onsite 4 days a week in mexico city
naucalpan de juárez, mex, 53126, mx
must haves:
* 5+ years of experience with experience with atlassian jira cloud
* experience using a ticketing/itsm system (jira service management, servicenow or similar)
* practical scripting or automation experience (python, bash, or atlassian automation/scriptrunner) to build repeatable admin tasks and integrations.
day to day:
insight global is looking for an operations support specialist to support one of our clients out of mexico city, mx. This support specialist will provide day-to-day user support for atlassian products and integrations: troubleshoot permissions, project/space setup, onboarding/offboarding, and escalations from developer and business teams. This role requires one to be onsite 4 days a week in mexico city.
exact compensation may vary based on several factors, including skills, experience, and education.
benefit packages for this role include:
* christmas bonus (equivalent to one month's salary).
* 12 days of initial vacation (increases with seniority).
* vacation bonus.
* food card.
* savings fund.
* flexible compensation package (8%).
* performance bonus.
* profit sharing (variable).
* 10 company holidays (5 official + 5 additional).
* 5 flexible days.
* optional pension plan.
* life insurance.
* medical insurance (up to 750k pesos coverage).
* subsidized cafeteria.
* on-site medical attention.