Overview Join our team as an Auth0 Technical Account Manager (TAM) within the Okta TAM organization. This role specializes in the Auth0 platform, a scalable authentication and authorization solution for Consumer and SaaS applications. You will work with a portfolio of well-known brands, acting as an identity coach to guide them from early lifecycle to long-term value realization and security improvements.
The Okta Technical Account Management Team The TAM team empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. We drive lasting success through elevated technical maturity, proactively guiding identity decisions and long-term identity vision, covering customer identity, workforce identity, and security posture while driving value in Okta’s product suite and retention at renewal.
The Auth0 Technical Account Manager Opportunity This is an exciting opportunity for an experienced technical expert to join the TAM team. This role specializes in the Auth0 platform, an easy-to-implement, adaptable authentication and authorization platform for Consumer and SaaS applications. You will work with a portfolio of well-known brands on their Auth0 implementations as an identity coach, building close relationships with technical stakeholders from early in the customer lifecycle to learn their business, goals, challenges and technical landscape, ensuring Okta delivers a long-term strategic plan to solve these challenges and realize value from their Auth0 platform investment.
What you’ll be doing Serve as a trusted Identity Coach, guiding customers to achieve objectives through timely technical guidance, enablement, and best-practice sharing
Learn customers’ business deeply to gain insights into their strategies, goals, and challenges from an identity perspective
Build and nurture long-term relationships with stakeholder personas from developers to C-level executives, turning customers into Auth0 champions
Conduct regular customer meetings with executives to recap value, progress, and future roadmaps
Conduct regular customer meetings with technical practitioners on identity solutions and best practices
Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations
Collaborate with stakeholders to increase customer adoption and identify growth opportunities that solidify Auth0 commitments
Analyze trends, identify improvement areas, and take action to optimize outcomes
Act as a product evangelist, educating customers on new features and roadmap alignment
Represent the voice of the customer to shape company strategy and roadmap alignment
Requirements 5+ years of experience in information technology, with at least 3 years in a Technical Account Manager or equivalent role in the identity/security domain
Proficiency in core CIAM areas and technical competencies, including: OAuth, OpenID Connect, SAML 2.0
APIs and HTTP request methods
Understanding of consumer and SaaS apps (web and native) architecture and integration patterns
Security and performance monitoring; experience with 3rd party signal integrations (SIEM, WAF, etc.)
General cybersecurity landscape awareness
Experience with SaaS/PaaS/cloud services, adoption and integration
Understanding of software development lifecycle and application builder practices
Customer-first mindset with problem-solving skills to meet business and technical objectives
Strong business acumen with history of managing enterprise relationships and escalations
Ability to manage multiple parallel initiatives or projects
Strong presentation and whiteboarding/diagram skills
Excellent communication skills for varied audiences, from developers to executives
Ability to influence customer behavior and health metrics across a portfolio
Remote-friendly with travel up to 25% of the time
Our values Core competencies expected of our people:
Always secure, always on: Champion security-centric outcomes with customers
Drive what’s next: Mature our customers’ identity architectures
Love our customers: Deliver a premium identity experience
Build it and own it: Solve hard problems, own the outcome, empower others
We value lifelong learners and diverse experiences. If you think you’d be a great fit, tell us about yourself.
Additional information Okta is committed to flexible work arrangements where feasible. Some roles may require travel or in-person onboarding. By applying, you consent to the retention of your data for consideration for future roles. Details on privacy practices are available at Okta’s privacy policy.
What you can look forward to as a Full-Time Okta employee
Amazing Benefits
Making Social Impact
Developing Talent and Fostering Connection + Community at Okta
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, disability, or veteran status. Reasonable accommodations are available on request.
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📌 Technical Account Manager, Auth0
🏢 Okta
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