Are you ready to make a difference in the world of healthcare? Thenyou'vecome to the right place.500+ employees, 9 countries, and 1 mission - to amplify the voice of healthcare professionals and improve global healthcare.this is where you come in. Helping unite hcps across the world to improve patient outcomes – and even save lives – is an incredible feeling. Join us!Whowe'relooking for:sermoisseekinga senior community associateto support engagement and operations for our pharmacist community.this execution-focused role plays a key part in keeping community programs running smoothly while supporting growth initiatives.you'llmanage day-to-day community activity, supportonboardingand events, be a reliable administrator of content operations, and help surface member insights that inform product and growth strategies.you'lljoin an established, collaborative team of community managers and associates working together to nurture and grow our year-old global pharmacist community.keyresponsibilities:community operations & engagement
own day-to-day pharmacist community engagement and moderation
lead content publishing and quality assurance for the pharmacist community
manage onboarding and re-engagement workflows to support retention
serve as a frontline relationship-builder with members,identifyinghigh-potential contributors
ensure community standards, tone, and experience quality are consistently upheld
programs & experiences
support planning and execution of community events, cohorts, and campaigns
managelogistics, communications, and follow-ups for member programs
help operationalize repeatable community experiences and playbooks
assistinidentifyingopportunities to improve member journeys
insights, reporting & optimization
track engagement metrics and contributor activity
surface member feedback and trends to product, growth, and research teams
contribute to community reporting and performance readouts
use data and observations to recommend operational improvements
cross-functional collaboration
support email campaign execution in partnership with lifecycle marketing
partner with community managers on engagement initiatives and content strategy
maintain documentation, workflows, and operational processes
help onboard new team members and support execution quality across the associate team
whatwe'relooking for:
3–5years experiencein community operations, customer engagement, or support roles
strong written and verbal communication skills
highly organized, detail-oriented, and reliable
proven ability to manage multiple workflows and carry projects through to completion
a passion for building and nurturing communities that provide real value to members
comfortable working across time zones
proactive self-starter with a growth mindset
experience in healthcare or professional communities is a plus
proactive, reliable, and eager to learn
about sermosermo is the world leader in turning hcp experience,expertise, and observations into actionable insights for the global healthcare community. Engaging with more than 1 million hcps across 150 countries, the company offers a unique hcp-first online community that allows clinicians to communicate about issues that are important to them and their patients.sermouses a suite of proprietary, technology-enabled toolstocultivate a deep understanding of healthcare professional observations that willbenefitpharmaceutical, healthcarepartnersand the medicalcommunity. To learn more, visitsermo.com.
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