-job description
job summary: the triage stage within fc investigations is the initial referral point for all leads, internally and externally generated, believed to require investigation or a regulatory filing. The triage team is responsible for quickly and accurately assessing leads for eligibility and completeness in order to initiate a case within fc. Qualified cases are passed to the appropriate external investigative reporting team (for immediate sar/str decisioning), major complex investigations teams (for investigation).
- main responsabilities:
- functional knowledge
- capable of picking up, and applying, new ideas/concepts quickly
- excellent organisation and analytical skills
- enthusiasm and a positive ‘can do’ attitude
- efficient and effective decision-making skills
- good pc skills and knowledge of microsoft software
- adaptability, flexibility and resilience
- knowledge of bank enquiry systems and general aspects of the bank processes
- strong inter-personal, customer service and communication skills - written and verbal
- a self-motivated person who has the ability to work effectively alone as well as a team-player
- able to work accurately and to remain calm and controlled under pressure whilst performing all functions of the role
- existing fcc and/or fraud operations / investigations; r&a; or branch experience would be an asset
requirements
-degree in economics, finance or business administration completed
prior experience in financial crime operations, fraud investigations, or anti-money laundering investigations, is desirable
working knowledge of microsoft word, excel, power point and one note
general knowledge of bank systems, bank processes and compliance issues
intermediate english proficiency, read and write, is desirable, but not strictly required
excellent organization and analysis skills
enthusiasm and a positive attitude of "it is possible"
efficient and effective decision-making skills
adaptability, flexibility and resilience
knowledge of bank search systems and general aspects of bank processes
strong communication skills - oral and written -, interpersonal and customer service
a self-motivated person who has the ability to work effectively individually and as part of a team
able to work accurately and remain calm and controlled, under pressure, while performing all role functions