Company descriptionremotics.io is a leading remote driving nearshoring company based in mexico that provides services to us companies.
by leveraging our experience, scalability, and robust infrastructure, we enable our clients to create reliable and cost-effective operations for autonomous delivery robots and remote vehicle platforms.
our infrastructure features redundant connectivity, electricity supply, top-tier security, and a qualified and certified workforce, ensuring the highest standards of service and quality.role descriptionthis is a full-time hybrid role for a workforce manager in mexico city, mexico, with some work-from-home flexibility.
the workforce manager will be responsible for capacity planning, managing workforce analytics, overseeing workforce management programs, and developing workforce planning strategies.
daily tasks include monitoring employee performance, optimizing workforce schedules, and ensuring operational efficiency.qualificationsskills in capacity planning and workforce planningstrong analytical skills and experience in workforce managementexcellent organizational and communication skillsability to work independently and in a hybrid work environmentbachelor's degree in business administration, human resources, or related fieldexperience with large workforces and multi-shift operationsexperience in contact centers is a plusseniority levelentry levelemployment typefull-timejob functionproject management and information technologyindustriestechnology, information and internet#j-18808-ljbffr