Overview
the firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.
position: customer support back-office officer
industry: logistic company
work schedule: monday to friday
salary: php18,000-php25,000
benefits:
* hmo
* 13th month pay
job requirements
* bachelor’s degree holder
* with at least 1-2 years of experience as a customer service staff
* can attend face to face interview
* can start as soon as possible
job responsibilities
* handles daily back-office customer service operations, responding to client inquiries via email and phone
* ensures all customer requests are addressed in a timely, accurate, and professional manner
* provides support to team members by sharing product knowledge, best practices, and process guidance
* prepares and maintains reports on inquiry volumes, resolution times, customer feedback, and service trends
* acts as a key point of contact for escalated back-office customer concerns, working toward effective resolution
working location
laguna technopark gate 1, city of santa rosa. City of santa rosa, laguna, philippines
if the position requires you to work overseas, please be vigilant and beware of fraud.
if you encounter an employer who has the following actions during your job search, please report it immediately
* withholds your id,
* requires you to provide a guarantee or collects property,
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