Job overview:
we empower our customers to advance healthcare by providing exceptional customer service via phone and email channels.
as a key component in the healthcare delivery process, we strive to deliver top-notch support as subject matter experts for tier 1 support. We navigate hris systems including workday and salesforce, understanding and articulating hr policies, processes, and procedures.
main responsibilities:
* deliver superior customer service via multiple channels.
* drive resolution of complex questions within defined slas.
* determine root causes of issues and suggest meaningful process improvements.
* independently resolve questions with minimal supervision.
* understand and successfully utilize hris systems, including workday and salesforce.
* contribute to improving hr services, processes, and procedures.
* accurately process hr administrative tasks.
requirements:
* bachelor's degree in human resources, business administration, psychology, or related field.
* 1-2 years of experience working in hr service center or customer service.
* 1-2 years of human resources experience.
* 1-2 years of workday experience.
* 1-2 years of case management experience.
benefits:
* growth opportunities
* collaborative team environment
* ongoing training and development