Hi,meet us:also we are the worldwide it partner for the olympic games!,if you have an advance level of canadian french and english but have no service desk knowledge, the client is willing to provide an intensive training and provide you the needful to take on your daily activities for service desk l1.for the trilingual positions we have an offer of $18,000 mxn before taxes plus a $5,000 mxn permanent bonus which all together you will receive an amount of $23,000 every month before taxes.*if you have technical skills for l1 sd/hd etc this what you what your daily activities will be in regards to, if you do not have the tech savvy skills this is what your training will be related to.*job in a nutshell*:as a service desk agent, you will be the first point of contact for users experiencing technical issues.your role is essential in ensuring a smooth and efficient resolution process by leveraging your troubleshooting skills across multiple communication channels.you'll work in a dynamic environment where quick thinking, clear communication, and a customer-first mindset are key to delivering high-quality support.fluency in both french canadian and english is required to assist a diverse user base effectively.*what will you be doing*:- identify, investigate, and research user questions and problems.- isolate and resolve information systems issues.- coordinate referrals to appropriate technical, professional, or service personnel.- receive and prioritize issues, forwarding them using appropriate escalation procedures.*requirements*:- conversational level in french canadian and english (mandatory).- minimum 1 year of experience in service desk, call center, or it help desk, or training will be provided.- clear and effective verbal & written communication skills.- customer service experience required.- technical experience desired; itil v3 experience preferred.or training will be provided.- basic office package knowledge required.- operating systems: windows xp, vista, 7, 8, mac.or training will be provided.- mobile device knowledge: google, blackberry, iphone, ipad, android.or training will be provided.- tools & applications knowledge desired: amp remedy, service now, service center (peregrine), avaya cms.or training will be provided.*our benefits*:our compensation includes mexican legal benefits plus benefit above the law:- savings fund- major medical insurance (including dental, visual, telemedicine)- life insurance- funeral aid- food vouchers- restaurant vouchers- attendance bonus- vacation bonus- christmas bonus (number of days above the law)- certifications, courses and trainings that are of curricular value.- we have a platform to learn other languages in addition to english.- employees discounts agreements with different universities, high schools, retail, entertainment, health, daycare, language schools and sports companiesif you're ready to embark on this exciting adventure with us, sign in on jobs.atos.net.tipo de puesto: tiempo completosueldo: $17,* - $18,* al meslugar de trabajo: remoto híbrido en san nicolás de los garza, n. L.