Summary:
the quality manager is responsible for leading the development, implementation, and continuous improvement of the quality management system to ensure compliance with customer requirements, corporate standards, and automotive industry regulations. This role ensures that all products and services consistently meet or exceed expectations by aligning site-level quality practices with the overarching corporate quality framework and applicable customer-specific standards.
essential duties and responsibilities include the following.
* works with engineering and program management on advance quality planning of future programs and ensures that customer and supplier requirements are met through the customer approval process (ppap) and ensures that all special characteristics identified during product development are monitored using statistical techniques throughout the manufacturing process.
* manages supplier base for both purchased components and raw material, and drives continuous improvement. Includes leading the corrective action processes for supplier issues.
* manage corrective action process and assist quality engineers as needed to drive problem resolution and sustain improvements.
* lead process for control of non-conforming material through material reviews, timely disposition of suspect product, and follow-up to drive corrective actions.
* manage ppap process and improve first time approval rate.
* participate in advance quality planning.
* ensure gage qualification, calibration, approval and control is managed.
* manage audits – customer, 3rd party, and internal – through scheduling, task assignments, preparation and required corrective actions. Act as a liaison with customers on quality or other customer satisfaction related issues.
* ensure quality control points are effective, including incoming inspection, first piece and in-process inspection, final inspection, and dock audit.
* report on the performance/effectiveness of the quality system, including presentations to management and leadership.
* plan, promote, and organize training activities related to product quality.
* support efforts to minimize product and process variability.
* work within customer online portals.
* lead by example on creating a safe culture; ensure that team members are following all safety and environmental protocols
* other duties as assigned
personnel management:
* manage the quality team members through assignments, performance appraisals, technical guidance, training and support as well as provide coaching and counseling.
* interview and hire candidates for the quality team to ensure staffing levels and skills are sufficient to accomplish facility and company goals/objectives.
education and/or experience
* requires a bachelor’s degree in a technical field or equivalent experience in a technical or quality function. Prefer engineering degree in mechanical, industrial, or manufacturing and/or asq certification as cqe or cqm.
* requires 2 to 5 years as a quality manager or 7 years of hands-on experience as a manufacturing quality engineer. Experience must include practicing and implementing quality tools & techniques in a manufacturing environment.
skills and abilities
* proficient in core quality tools - apqp, ppap, msa, spc
* problem solving tools such as 8d, 5 why, cause and effect, etc.
* ability to manage people and projects
* excellent written and oral communications skills to successfully communicate with people at all organizational levels
* knowledgeable in training techniques
* effective interpersonal skills, including listening and persuasion
* experienced in quality system and process audits
* working knowledge of six sigma concepts
* working knowledge of geometric dimensioning and tolerancing (gd&t)
* data collection and statistical analysis; minitab preferred
* knowledge of processes used in manufacturing facility, customer facilities, and supplier facilities
* fluent in english
certificates, licenses, and registrations
* american society for quality certification (cqe, cqa, cqm, or cmi and cqt) preferred
* six sigma black belt preferred
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