Tactical retention responsibilities for assigned accounts include:
- lead and manage the implementation of any new services in collaboration
with the appropriate operational stay at all origins/destinations
- coordinate, distribute, and maintain standard operational procedures (sops)
in collaboration with sales, operations, and finance
- penetrate organizational structure and develop relationship beyond main
points of contact
- ensure each crane worldwide office servicing the account understands the
sops and executes accordingly
- maintain rates and assess yields monthly
- monitor account for timely payments and assist with collections on past due
invoices
- set up internal reports to monitor our performance in meeting critical
milestones
- immediately communicate any issues or exceptions to operations
- enter all meeting notes, action items, complaints, compliments into our crm
and distribute to appropriate people in global network
- assign a corrective action to every issue/complaint and follow-up on
effectiveness of corrective action to ensure client satisfaction with the
resolution
- manage and lead business reviews; establish a quarterly review cycle, at a
minimum
engage sales and operations to participate in client meetings, presentations,
and business reviews
- when necessary, travel within region to visit accounts/account sites and crane
worldwide offices to review procedures and maintain customer
information/satisfaction
- update status of progress on business opportunities
- continuously focus on penetrating other areas of the business for additional
support and to uncover additional business opportunities
- ensure all company policies and regulatory requirements are adhered to
strategic responsibilities
- understand accounts’ business strategy, objectives, and risks/constraints;
continually focus efforts on providing solutions to achieving objectives and
mitigating risks/constraints
- continuously pursue and implement more efficiency and cost reduction
measures
- provide accounts with market updates (trade agreements, strikes, new
capacity being introduced, etc.) and educational support
- identify growth opportunities and develop a strategy to secure opportunities
with the appropriate internal resources
- create a business development plan with short
- and long-term business
objectives, initiatives, and quantified value-added contributions