roles and responsibilities
manage and guarantee resolution of customers concerns daily working closely with production and engineering
coach and train the supervisors/gap leaders/operators on the quality principles of forvia and customer specifics
champion qse activities and coach plant personnel
champion sqa activities within their parameter
manage the quality system through the uap's
supports and leads continuous improvements by utilizing the appropriate quality tools and provide data analysis
conduct investigations to determine causes of defects, make recommendations for corrective action
update and maintain the control plan and confirm pf mea updates from the plant process engineer
responsible for presenting and submission of initial customer ppap for all parts produced within forvia, in conjunction with the program quality leader, (re-ppap of engineering changes/process changes/in-sourcing)
ensure customer/internal complaints are adequately answered, on time, and using problem solving methodology with active participation from production personnel (qrci, quality walls, etc.)
competencies | qualifications
bachelor's degree in engineering or business management
proven experience in an industrial environment (ideally in the automotive industry)
proven competency with control plans, d/pfmea's, process audits and iso/ts *, key characteristic management, 8 d/corrective action skills, apqp, msa, spc and ppap.
in-depth knowledge of quality engineering techniques
good knowledge of program standards, tool and methods
strong customer satisfaction orientation
above average communication skills and interpersonal skill
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