Powerfleet (Nasdaq: AIOT; JSE: PWR) is a integral leader in AIoT (Artificial Intelligence of Things) and SaaS-based mobile asset management. With over 30 years of expertise, we empower organizations worldwide to unify operations by ingesting, harmonizing, and integrating data from any source—transforming it into actionable insights that save lives, time, and money.
Our end-to-end solutions help businesses monitor, manage, and optimize everything from warehouse assets to connected vehicles, driving safety, efficiency, and sustainability across the supply chain. But we are more than just a technology company—our people-centric approach fosters innovation and long-term success for our customers.
Powerfleet serves over 2.6 million subscribers across 48,000 customers in 120 countries, with commercial operations spanning every major continent. Join us as we shape the future of intelligent mobility and business transformation.
About Powerfleet
Powerfleet (Nasdaq: AIOT; JSE: PWR) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry. With more than 30 years of experience, Powerfleet unifies business operations through the ingestion, harmonization, and integration of data, irrespective of source, and delivers actionable insights to help companies save lives, time, and money. Powerfleet’s ethos transcends our data ecosystem and commitment to innovation; our people-centric approach empowers our customers to realize impactful and sustained business improvement. Powerfleet serves over 2.6 million subscribers across more than 48,000 customers in 120 Countries, with commercial operations in every major continent.
About the Role
As an
Onboarding & Implementation Specialist, you will be the primary point of contact for new customers. You will guide them through their first
90 days, ensuring a smooth and successful onboarding experience. This includes supporting device delivery, installation, platform adoption, and coordinating with internal teams to resolve any challenges. Your role is crucial in setting the foundation for long-term customer success and satisfaction.
Key Responsibilities
Customer Welcome & Engagement
Act as the main point of contact during the first 90 days of
the customer journey.
Conduct welcome calls, introductions, and walkthroughs of
onboarding timelines.
Build trusted relationships with customers, ensuring they feel
supported and confident.
Implementation & Delivery
Monitor and assist with
device delivery, installation, and
tracking.
Coordinate installation scheduling with the dispatch team.
Ensure all provisioning and fulfillment processes are executed
correctly.
Training & Enablement
Educate customers on the telematics platform and associated
services.
Provide best practices and tailored guidance for optimal
adoption.
Ensure customers gain proficiency in using the platform and
tools.
Cross-Functional Collaboration
Partner with
Customer Support
on technical
troubleshooting.
Work with
Fulfillment
on provisioning issues.
Coordinate with
Dispatch
on installation scheduling.
Liaise with
Finance/Carrier teams
on billing or
credit-related matters.
Customer Success Monitoring
Track customer progress and ensure key milestones are met
within the onboarding window.
Identify and address potential risks to customer satisfaction
or adoption.
Provide regular status updates to customers and internal
stakeholders.
Continuous Improvement
Share customer feedback with internal teams to improve
onboarding processes.
Identify opportunities to streamline workflows and enhance
customer experience.
Qualifications & Skills
2+ years of experience in onboarding, implementation, or
customer success (preferably in SaaS, telematics, logistics, or
technology).
Trilingual
French – English – Spanish
Strong
project management
and organizational skills.
Excellent
communication and relationship-building
abilities.
Comfort working cross-functionally with technical, operational,
and financial teams.
Problem-solving mindset with the ability to anticipate customer
needs.
Familiarity with telematics, IoT devices, or fleet management
platforms (preferred).
Success Metrics
Timely completion of onboarding milestones within the 90-day
window.
Customer adoption and proficiency of the telematics platform.
Smooth coordination of device delivery, installation, and
provisioning.
Positive customer satisfaction scores and onboarding feedback.
Reduction of escalations and handoff to Customer Success in a
“ready state.”