*company*: kiosoft technologies llc
*_ please submit resumes in english_*
*key responsibilities*:
- technical expertise: develop a deep understanding of kiosoft’s products, their capabilities, and their limitations.
- client relationship management: build and maintain strong, long-term relationships with clients, ensuring their success and satisfaction.
- onboarding and training: guide customers through the onboarding process, ensuring they understand how to use the product or service effectively.
- product adoption & support: monitor customer usage, identify barriers to adoption, and work proactively with customers to resolve any issues.
- problem solving: act as the primary point of contact for customer inquiries and issues, collaborating with other departments (e.g., technical support, sales) to ensure prompt resolution.
- customer retention: identify and prevent potential customer churn by addressing concerns, providing value, and offering solutions that meet client needs.
- account growth: identify opportunities for upselling or cross-selling within existing accounts and collaborate with the sales team to drive revenue growth.
- customer feedback: collect and relay customer feedback to product, sales, and marketing teams to continuously improve the product and customer experience.
- metrics and reporting: track customer success metrics (e.g., nps, customer satisfaction) and provide regular reports on customer health and success.
- customer advocacy: become an advocate for the customer both within the company and externally, ensuring their needs and expectations are met.
*skills & qualifications*:
- experience: 2+ years in a customer success, account management, or client services role, preferably within the saas industry.
- communication: excellent verbal and written communication skills with the ability to present information clearly and professionally.
- problem solving: strong analytical and problem-solving skills, with the ability to resolve customer issues effectively.
- relationship building: proven ability to establish and maintain positive relationships with clients and internal teams.
- time management: strong organizational skills with the ability to manage multiple tasks and priorities effectively.
- education: bachelor's degree in business, marketing, or a related field (preferred). Advanced english*why join us?*
- potential for hybrid work environment
- work in a collaborative, dynamic and global team environment.
- competitive salary and benefits.
- opportunity for professional growth and development.
- contribute to making a significant impact on our customers' success.