Supply department - customer service representativedepartment: supplykey responsibilities:ensure timely fulfillment of customer requirements and specifications.monitor customer inquiries and process shipments.coordinate transport logistics as per customer needs.maintain direct communication with clients.requirements:bachelor's degree in logistics, international trade, or related field.minimum 1 year of experience in customer service within the automotive industry (3 years preferred).
knowledge of iatf *, iso *, and business english.technical skills:proficient in toms gm, erp (sap), and excel.understanding of supply chain management and risk management.soft skills:strong interpersonal skills and ability to work under pressure.customer-oriented with good negotiation skills.tipo de puesto: tiempo completosueldo: $20,* - $25,* al mesbeneficios:ayuda o servicio de transporteservicio de comedortipo de jornada: 8 horaslugar de trabajo: empleo presencialtcs - customer service representative (querétaro)job mode: onsite (work from office)location: queretarokey responsibilities:you will serve as the first point of contact for customers, delivering timely, accurate support across multiple channels.address customer inquiries, resolve issues efficiently, and ensure a positive experience by actively listening and understanding customer needs.key skills required:proven customer support experience or experience as client service representative.ability to appreciate the customers' perspective showing empathy.active listening to fully engage the customer with their concerns.ability to multi‐task during customer interactions with multiple systems and resources.understand policies and procedures and communicate them professionally to the customer.acknowledge and resolve customer complaints/concerns.maintain a positive attitude and calmly respond to complaints, issues and questions.resolve customers' concerns and answer customers' questions to the best ability.manage stressful situations in customer service.person specification:minimum high school diploma.minimum 1 year of customer service experience.advanced proficiency in english.available for full‐time work.benefits:$15,000 mxn per month + legal benefits.hiring bonus and food vouchers.private medical and life insurance.30-day christmas bonus and 35% vacation bonus.career growth and professional development opportunities.sueldo: $12,* - $15,* al meslugar de trabajo: empleo presencialbuckland - customer service representativelocation: empleo presencialkey responsibilities:act as a liaison between the company and clients to provide product/services information, answer questions, and resolve any emerging problems.provide the highest level of customer service to clients, vendors, and service providers by assisting them with import/export clearance of goods, following up on shipment status, and identifying opportunities to meet their demands.assist with onboarding and administration of new customers, including account set up in company system.liaison between intercompany departments regarding potential client set up and inquiries.review and prepare orders according to customer requirements and monitor order fulfilment process until transaction is completed.maintain a well‐organized calendar to balance meetings, tasks, and future initiatives.provide exceptional customer support by addressing inquiries and resolving issues promptly and effectively.requirements:bachelor's degree or equivalent office experience.minimum 2 years in custom brokerage or logistics experience.intermediate ms office knowledge.high level of organization, time management and attention to detail.completion of complex entries.mexican legislation in foreign trade business knowledge.bilingual in spanish/english.benefits:competitive salary, benefits package, and matching retirement plan.a friendly, collaborative work environment.opportunities for professional development and ongoing learning.a chance to be part of a growing organization.salary range: $15,* - $20,* al mesbeneficios:vales de despensa.tipo de jornada: lunes a vierneslugar de trabajo: empleo presencialmichelin - account specialist (customer service)location: queretaro, mexicomission: in charge of managing orders, monitoring execution and treating customers' requests to meet service commitment and improve customer satisfaction.what will you do:capture, record and commit customer orders according to customer needs, agreement and defined service level.propose product alternatives in case of phase‐out or shortage.optimize, plan and coordinate the delivery with customers and partners.handle customer orders portfolio and monitor execution.liaise with relevant partners to ensure on‐time deliveries and service commitment.proactively alert customer in case of any event, delay or failure regarding the service commitment and engage in the search for a solution to the customer.capture customer's requests & claims.analyze and provide issue resolution or appropriate answer.perform basic root cause analysis and implement corrective actions to eliminate reoccurrences.share recurring problems with the relevant internal partner(s) to find solutions.contribute to continuous improvement to enhance work methods and customer satisfaction.required qualifications:bachelor's degree in international business or related.experience dealing with customers.advanced english.benefits:attractive benefits package with direct contract.continuous development environment with digital and in‐person training platforms.equal employment opportunity: coesia client services provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.ellsworth corporation - account specialist (customer service)location: queretaro, mexicokey responsibilities:receiving and promptly entering orders and quotes for customers.managing end‐to‐end order placement ensuring best in class service is provided.working effectively with others in the organization outside formal authority to accomplish organizational goals and solve problems.qualifications:associate's degree (college or technical) in a related field of study and 3+ years of customer service, inside sales, account management, or other related experience.
other combinations may be considered.professional communication and grammar (strong customer service skills).
team oriented.detail oriented.enjoys solving problems.accurate order entry.ability to learn new computer programs, creatively problem solve, multitask, and investigate.goal‐oriented with grit and determination to achieve sales goals.
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