*key responsibilities*:
- provide accurate and timely solutions to customer inquiries, complaints, and requests.
- escalate incidents to specialized areas when necessary.
- maintain updated records of customer interactions in the crm system.
- meet performance metrics (call handling time, quality assurance, customer satisfaction, etc.).
- follow company protocols and customer service policies.
*requirements*:
- *advanced english (spoken and written, b2+/c1 or higher).*:
- previous experience in call center or customer service (preferred).
- basic/intermediate knowledge of ms office and crm systems.
- strong communication skills, active listening, and empathy.
- availability to work in rotating shifts (depending on operations).
- education: high school diploma or technical/college degree (preferred).
*core competencies*:
- customer orientation.
- problem-solving skills.
- ability to work under pressure.
- adaptability and quick learning.
- teamwork.
Tipo de puesto: tiempo completo, por tiempo indeterminado
sueldo: $13,500.00 al mes
beneficios:
- seguro de gastos médicos mayores
- vales de despensa
idioma:
- inglés (obligatorio)
lugar de trabajo: empleo presencial