Summary
The Resort Host plays a pivotal role in delivering highly personalized, anticipatory, and discreet service, ensuring each guest enjoys a seamless and memorable experience from pre-arrival through departure. Serving as the primary liaison between guests and all resort departments, the Resort Host orchestrates every detail with precision and care. This position requires a high level of operational excellence, cultural sensitivity, and a deep understanding of luxury hospitality standards.
Qualifications
Responsabilities
- Coordinate the guest’s welcome, stay, and departure with personalized, attentive service
- Proactively anticipate guest needs and preferences, managing services such as laundry, packing, reservations, amenities, and special celebrations
- Oversee room setup, turndown service, and daily in-room details to ensure comfort and consistency
- Curate and facilitate cultural, culinary, and wellness experiences tailored to each guest’s profile
- Maintain discreet and continuous communication to deliver seamless, impeccable service
- Update guest history records and report relevant observations to enhance future stays
- Address requests and unexpected situations with elegance, efficiency, and emotional sensitivity
Qualifications
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Proven experience in luxury hospitality or personalized butler-style service
- Fluency in English, both spoken and written, with outstanding communication skills
- Warm, professional demeanor with exceptional attention to detail
- Familiarity with Forbes Travel Guide standards and a strong sense of intuitive service
- High level of discretion, emotional intelligence, and interpersonal finesse
- Versátil availability, including weekends and holidays, with a commitment to personalized guest service