Join to apply for the service desk tech iii role at compucom. Why compucom? Compucom systems, inc. provides end-to-end it managed services to enable the digital workplace for enterprise, midsize, and small businesses. We employ a customer-centric, hardworking, and talented team that act like an owner, do the right thing, and have fun doing it! Position summary as a service desk tech iii, you demonstrate technical excellence and leadership in resolving complex it issues. Your role includes mentoring tech i and ii agents, driving process improvements, and collaborating with it teams to ensure seamless operations and enhance user experience. Responsibilities provide expert-level technical support via various channels, ensuring timely resolution. Lead troubleshooting of hardware, software, and network issues. Mentor tech i and ii agents, guiding on technical issues and skill development. Collaborate with it teams to resolve escalated issues. Drive process improvements to enhance service delivery. Document solutions and contribute to knowledge management. Participate in training to stay updated with technological advancements. Adhere to service level agreements and protocols. Promote a collaborative team environment. Stay informed about emerging technologies and industry trends. Key activities serve as an expert resource for complex issues and escalations. Lead troubleshooting of critical incidents, identifying root causes. Develop and deliver technical training for junior agents. Maintain technical documentation. Analyze incident data to identify and address recurring problems. Provide feedback on team performance and process improvements. Participate in on-call support rotations. Coordinate between service desk and other it departments. Contribute to it service improvement initiatives. Minimum requirements bachelor's degree or equivalent experience; industry certifications preferred. Strong technical and analytical skills. Excellent communication skills. Leadership and mentoring experience. Customer-focused approach. Ability to work in a fast-paced environment. Proficiency in operating systems, applications, and network configurations. Experience with remote troubleshooting tools. Experience in escalation management and collaboration. Willingness to work flexible hours, including evenings and weekends. Language skills advanced english proficiency. Additional details seniority level: mid-senior level employment type: full-time job function: information technology industries: it services and it consulting this job posting is active and not expired. J-18808-ljbffr