Customer service ambassador
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we are seeking a skilled customer service representative to join our team. As a frontline ambassador of our brand and clients, you will be the first point of contact for customers, providing exceptional support and resolving issues in a timely and professional manner.
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about the role:
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this is a dynamic opportunity for someone who is passionate about delivering excellent customer service. You will work in a fast-paced environment, where no two days are the same, and each call is a chance to make a difference.
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main responsibilities:
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* respond promptly and professionally to customer inquiries, demonstrating empathy and understanding.
* provide accurate information and solutions to resolve customer concerns, aiming for first-call resolution whenever possible.
* document all interactions accurately and thoroughly in our crm system, ensuring clear communication and seamless handoffs if necessary.
* collaborate closely with other departments to escalate complex issues and ensure timely resolution.
requirements:
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* high school diploma or equivalent.
* advanced english level.
* ability to take a full-time job and work 100% on-site.
* proven experience in customer service or a related field, preferably in a call center environment.
* excellent communication skills, both verbal and written, with a friendly and professional demeanor.
* strong problem-solving abilities and a passion for helping others.
* ability to multitask and navigate multiple systems simultaneously.
* proficiency in basic computer applications and willingness to learn new software as needed.
benefits:
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* $14,000 mxn per month free of taxes.
* 100% paid training period.
* work benefits superior to the established law.
* referral bonuses.